General Manager

Classic Collision Corporate Services LLC; Alpharetta (GA); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a rapidly growing company that values safety, quality, and integrity in every vehicle repair. As a General Manager, you will oversee operations and financial results, mentor your team, and ensure customer satisfaction. This role offers a supportive team culture and opportunities for career advancement. With a commitment to innovation and teamwork, you will contribute to a positive work environment while leading your center to success. If you're ready to make an impact in the collision repair industry, this is the opportunity for you!

Benefits

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holidays

Rewarding Work

Qualifications

• 5+ years of collision repair/auto body management experience required.
• Proven leadership skills and ability to develop employees.

Responsibilities

• Lead center performance through key metrics and culture.
• Ensure customer satisfaction and manage staff performance.

Skills

Collision repair management

Employee development

Financial P&L statement interpretation

CCC One estimating platform

Microsoft Office Suite

Customer service

Effective communication

Tools

CCC One

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Description

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

Please come and join our team!

Why Choose Classic Collision?

• Supportive Team Culture
• Company match 401K
• Paid Time Off – 6 Paid Holiday
• Rewarding Work

The General Manager is responsible for the overall operations and financial results of their assigned store including but not limited to operations, internal and external development, business relationships, and profitability. The General Manager is expected to mentor to all direct reports while leading the team effectively and efficiently.

Responsibilities:

• Actively lead center level performance though: key metrics, quality, individual skill levels and culture
• Communicate and manage the change process
• Stay abreast of current vehicle repair procedures and technologies
• Manage and hold all staff accountable for shop performance through Recipe Book execution.
• Ensure customer satisfaction by coaching staff and resolve customer concerns as required
• Recruit, interview and hire new staff as required
• Train new hires regarding company policy and procedures
• Promote, develop and act as a liaison with area insurance contacts and other referral points
• Contact all claims managers and dealer accounts every month
• Participate in external marketing and team building activities as requested
• Other duties may be assigned as necessary

Skills/Requirements:

• Minimum of five years collision repair / auto body management experience REQUIRED
• Proven leadership and track record of employee development
• Ability to read and understand financial P&L statements required
• Ability to travel up to 25%
• Must have valid a driver's license and be eligible for insurance coverage
• Working knowledge of CCC One estimating platform and management system
• Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
• Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

Physical Demands & Work Environment:

• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Frequently required to use hands and fingers
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually required to lift/push weights up to 50 pounds

Core Values:

• Integrity: Respect, and accountability at every level and in every interaction
• Customer Service: Provide the highest level of customer service while building customer satisfaction and retention
• Innovation: Develops and displays innovative approaches and ideas to our business
• Teamwork: Contributes to building a positive team spirit. Supports everyone’s efforts to succeed

Classic Collision is an Equal Opportunity Employer

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex, including pregnancy, sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations:

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision or call 470-500-6808. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.