General Manager

crestline-external; Allentown (Lehigh County); On-site; USD 70,000 - 100,000; Full time

Job summary

Crestline Hotels & Resorts is hiring a General Manager for their new location in Allentown, Pennsylvania. The role aims to provide leadership while enhancing revenue and guest satisfaction.

The ideal candidate will have over 2 years of General Manager experience or 4+ years as an Assistant General Manager, along with skills in strategic planning and staff optimization. Experience with premium brands like Hilton or Marriott is preferred, and the role focuses on hands-on execution in a busy hotel environment.

Qualifications

• 20+ years of managerial experience in a hotel environment.
• Experience with premium hotel brands preferred.

Responsibilities

• Provide guidance to business unit.
• Manage and optimize staff performance.
• Enhance guest satisfaction metrics.

Skills

Strategic planning

Customer service initiatives

Revenue management

Team leadership

Education

2+ years as General Manager

4+ years as Assistant General Manager

Tools

Hotel information systems

Office software

Job description

New Construction/Opening in Allentown!!

Overview

Crestline Hotels & Resorts is currently hiring for a General Manager. The ultimate mission of this role will be to provide guidance to one of Crestline’s multi million dollar business units by providing strong leadership and unparalleled customer service initiatives.

A strong predictor of success for the General Manager will be the ability to:

• Balance strategic planning with hands‑on execution out on the floor in a fast‑paced environment
• Develop cohesion with associates and maximize each one’s potential
• Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
• Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff

Key Duties & Responsibilities

• Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key
• Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
• Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
• Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership

Education and Experience

• Previous 2+ years of General Manager experience within a busy Select Service Hotel required, or 4+ years as an Assistant General Manager
• Computer and Office skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
• Experience with hotel information systems and accounting systems pertinent to the brand
• Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.