General Manager

Crash Champions; Allentown (Lehigh County); On-site; USD 75,000 - 140,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager to join their team. This role involves overseeing shop operations, ensuring high-quality collision repairs, and leading a team to meet revenue goals. The ideal candidate will possess strong knowledge of the collision industry, decision-making skills, and proficiency in estimating software. This position offers a competitive salary and a comprehensive benefits package, including medical, dental, and retirement plans. If you are passionate about delivering exceptional service and leading a team in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

Group Life and Disability Insurance

401(k) Retirement Plan with match

Referral Bonus

5 Paid Holidays

Qualifications

• Knowledge of collision industry and insurance procedures.
• Ability to lead teams and collaborate effectively.

Responsibilities

• Manage shop operations to meet revenue goals and KPIs.
• Assign repair jobs and support teammates during peak times.
• Monitor production flow and ensure quality standards.

Skills

Collision Industry Knowledge

Decision-Making

Problem Solving

Leadership

Proficiency in Estimating Software

Computer Proficiency

Education

Valid Driver’s License

Tools

CCC ONE Total Repair Software

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the U.S. The company also operates the Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicing customers at over 650 state-of-the-art locations across 38 states.

Founded in 1999 by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert, our vision is anchored in the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

1. Meet or exceed location revenue goals and KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure high throughput, quality, and efficiency, meeting or surpassing KPIs.
2. Labor assignment and production management: Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
3. Teammate support: Support teammates during peak times by assisting with customer reception, vehicle check-in, and estimate writing as needed.
4. Monitor and attain production goals: Ensure repairs align with Crash Champions and I-Car quality standards, are billed correctly, and PPE protocols are followed for safety.
5. Complete shop payroll and staffing: Ensure timely payroll processing, manage PTO, vacation, or leave for staff.
6. Manage daily production flow: Communicate with team members to ensure smooth production and timely delivery.
7. Write DRP complaint estimates: After disassembly and damage assessment, prepare and update estimates, and lock final estimates.
8. Team acquisition, coaching, and development: Understand role requirements, participate in hiring, and provide performance coaching and growth opportunities.

Qualifications

1. Knowledge of Collision Industry, including insurance procedures for various carriers.
2. Aptitude for decision-making and problem solving.
3. Ability to lead and collaborate effectively.
4. Proven ability to meet deadlines and achieve results.
5. Proficiency in estimating software, CCC ONE Total Repair Software.
6. Proficient with computers and technology.
7. Valid driver’s license required.

Benefits

The company offers the following benefits, subject to eligibility and annual updates:

• Medical, Dental, and Vision Insurance
• Group Life and Disability Insurance
• 401(k) Retirement Plan with match
• Referral Bonus (Crash From Crash)
• 5 Paid Holidays

Compensation is competitive and based on experience, skills, certifications, and qualifications.

Additional Details

• Posted Min Pay Rate: USD $75,000.00/Yr.
• Posted Max Pay Rate: USD $139,800.00/Yr.
• ID: 2025-13088
• Category: Operations Management
• Position Type: Regular Full-Time
• Location: 4230 Fritch Dr, Postal Code 18020
• Remote: No
• Prioritization: Tier 1 - Priority