General Manager

Gerber Collision & Glass; Akron (OH); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Paid time off (PTO)

Parental leave

Holiday pay

Medical insurance

Retirement plan

Job summary

Gerber Collision & Glass in Akron, OH seeks a General Manager to lead daily collision center operations and drive exceptional customer experiences. You will coach staff, manage budgets, and ensure safety and quality standards while meeting key performance indicators.

The role emphasizes strategic planning, financial oversight, and staff development within a fast-paced environment, with strong leadership from senior management. Strong communication is essential for success.

Qualifications

• Proven leadership experience in collision repair or similar environment.
• Able to coach and empower staff for peak performance.
• Strong verbal and written communication skills.
• Demonstrated focus on delivering exceptional customer experiences.
• Quantitative management of budgets, schedule, and KPIs.

Responsibilities

• Lead daily operations of the collision center to hit KPI targets.
• Prepare and manage annual/monthly operating budgets.
• Forecast and track sales, profit, and expenses.
• Provide formal and informal performance reviews.
• Oversee safety, staffing, and training across the team.
• Ensure high quality customer service and compliance with policies.

Skills

Leadership

Coaching & mentoring

Customer experience

Communication

Operations management

Education

Post-secondary education or equivalent

Job description

Company: Gerber Collision & GlassGreat Teams Don’t Happen by AccidentBuilt with Intent. Driven by YOU.At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.Ready to grow with a team that’s built for your success? Apply today.Our Commitment:The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our \"Greater Team\" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.Job Description:The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.Key Job ResponsibilitiesEnsure consistent execution of WOW (Wow Operating Way) plan.Prepare and manage the annual and monthly operating budget of the collision center.Forecast, target and track monthly sales, profit and expense objectives.Deliver formal annual performance reviews and informal monthly performance reviews.Monitor and maintain all A/P and A/R relating to the Collision Center.Maintain a clean and organized repair facility at all times.Monitor all maintenance required for all shop equipment, including the paint boothProvide training for all staff as necessaryEnsure all staff wear proper safety gear and adhere to dress code.Open and close the facility daily as per established procedures.Conduct or coordinate daily production meetings/walks to confirm through-put and delivery datesManage all estimates to ensure labor mix is within established standards. Manage store capacity.Lead and manage all repair facility personnel.Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.Attend training, information sessions and workshops recommended by Senior Leadership Team.Store CSI performance review and follow up within 24 hours.Education and/or Experience RequiredPost-Secondary Education or equivalent.Proven leadership experience in a collision repair environment or similar role.Required Skills/AbilitiesAttention to detail and a high degree of accuracy.Ability to consistently demonstrate a successful client experienceCommunicate clearly both verbally and in writing.Ability to motivate others utilizing effective coaching tools and management skills.\"This posting is part of our ongoing effort to identify qualified candidates for future opportunities. Applications are accepted on an ongoing basis.\"Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.#INDNORTHBenefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:Annual Paid Time Off (PTO) plans2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week6 paid holidays annuallyMedical, Prescription Drug, Dental & Vision Insurance effective Day 1401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsuranceAdditional Voluntary Life InsuranceContinuing Education OpportunitiesFree Prescription or Non-Prescription Safety Glasses annuallyAnnual Voluntary Uniform StipendVoluntary Daily Pay option availableAbout UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:Pay: $75,000 - $105,000 annually.Qualify for Quarterly Bonuses.