General Liability Claims Adjuster II

ViziRecruiter,LLC.; Scarborough (ME); On-site; USD 63,440 - 95,160; Full time

Job summary

A leading grocery retailer in Scarborough, Maine is seeking an experienced claims adjuster to manage General Liability claims. The ideal candidate will have a Bachelor's degree or relevant experience, a licensed adjuster, and a thorough understanding of claims regulations. This position offers a flexible hybrid work schedule requiring one in-person day at the office. Competitive salary range of $63,440–$95,160 is provided based on experience and qualifications.

Qualifications

• Licensed adjuster as required by jurisdiction.
• Thorough knowledge of general liability claims regulations.
• Knowledge of medical terminology related to complex claims.

Responsibilities

• Manage claims caseload and ensure compliance with legal obligations.
• Analyze claims to develop effective strategies.
• Identify fraud indicators and pursue subrogation.

Skills

Relationship building

Communication skills

Goal oriented

Customer focus

Critical thinking

Education

Bachelor's degree or equivalent expertise

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary

Primary responsibilities include investigation of General Liability claims to determine liability exposure. This role has direct responsibility of managing the claim in its entirety while maintaining service level targets and achieving established claims goals. This role is the primary interface to associates, attorneys, healthcare providers, vendor partners and Brand partners.

Our flexible/hybrid work schedule includes 1 in-person day at one of our core locations and 4 remote days.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Manage caseload within established targets and appropriate level. Performance standards include thorough investigations, evaluations, negotiation and disposition of all claims, while ensuring that all claims are in compliance with statutory and legal obligations.
• Monitor and ensure timely execution of all statutory deadlines or legal filings as needed.
• Analyze facts of the loss to understand the nature of the claim to develop strategies that provide optimal outcome and mitigate the overall Total Cost of Risk to the Banners' bottom lines.
• Identify fraud indicators and actively pursue subrogation opportunities.
• Collaborate with the Safety department in identifying hazards that exist in the retail and distribution operations and ways to minimize these risks.
• Build and maintain positive relationships with internal (Brands, Distribution Centers, Transportation, Ecommerce, Human Resources, Legal, Insurance) and external (vendors, healthcare providers, outside attorneys) customers.

Financial Impact Administration

• Manage book of claims business (up to $2 million) with authority to settle/negotiate a single claim within their authority of up to $25,000.
• Communicate ongoing causes of incidents to Safety and Brands.
• Serve as the primary point of contact to address and resolve claim issues impacting customer, associate, vendor, and the Brands. Research and resolve claim/legal issues. Provide timely communication related to the claim, resolving issues, and responding to questions via phone, email, and online applications.

Requirements

• Licensed adjuster (as appropriate by jurisdiction)
• Bachelor's degree or experience handling General Liability claims or equivalent expertise.
• Thorough knowledge of rules, regulations, statutes, and procedures pertaining to general liability claims.
• Knowledge of medical terminology involved in complex claims
• Negotiates resolution of claims of various exposure and complexity

Skills and Abilities

• Demonstrates relationship building and communication skills, both written and verbal.
• Highly self‑motivated, goal oriented, and works well under pressure.
• Customer focused solid understanding of legal procedures, processes, practices and standards in the handling of general liability claims.
• Ability to identify problems and effectuate solutions.
• Ability to manage multiple tasks simultaneously with excellent follow‑up and attention to detail.
• Able to apply critical thinking when solving problems and making decisions.

Salary

ME/NC/PA/SC: $63,440–$95,160

IL/MA/MD/NY: $72,880–$109,320