General Liability Claim Representative - Hartford, CT

MSCCN; Hartford (CT); On-site; USD 67,000 - 111,000; Full time

Job summary

Travelers is seeking a Claims Representative to manage, evaluate, and process General Liability claims with care for accuracy and timeliness. You will work with insureds to resolve claims while maintaining professionalism and empathy.

The role emphasizes thorough documentation, collaboration with internal teams, and potential license requirements within a few months of start. A bachelor’s degree and 3 years of claims experience are preferred.

Qualifications

• Bachelor’s degree required.
• Three years of experience in insurance claims, preferably General Liability.
• Experience with claims management and software systems.
• Strong understanding of insurance principles and terminology.
• Strong analytical and problem-solving skills.
• Proven ability to handle complex claims and negotiate settlements.

Responsibilities

• Handle General Liability claims end-to-end.
• Communicate with policyholders, claimants, providers and other stakeholders.
• Determine eligibility, coverage, liability, and settlements.
• Document claim files accurately and completely.
• Identify potential fraud or complex claims for investigation.
• Coordinate with investigators, legal and customer service teams.
• License acquisition may be required within months of starting.

Skills

General Liability

Claims management

Customer service

Analytical skills

Negotiation

Education

Bachelor's Degree

Tools

Claims management software

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range: $67,000.00 - $110,600.00

Target Openings: 1

What Is the Opportunity?

Be the Hero in Someone's Story

When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most.

As a Claim Rep, you will be responsible for managing, evaluating, and processing claims in a timely and accurate manner.

In this detail-oriented and customer focused role, you will work closely with insureds to ensure claims are resolved efficiently while maintaining a high level of professionalism, empathy, and service throughout the claims handling process.

What Will You Do?

• Provide quality claim handling of General Liability claims including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution in accordance with company policies, compliance, and state specific regulations.
• Communicate with policyholders, claimants, providers, and other stakeholders to gather information and provide updates.
• Determine claim eligibility, coverage, liability, and settlement amounts.
• Ensure accurate and complete documentation of claim files and transactions.
• Identify and elevate potential fraud or complex claims for further investigation.
• Coordinate with internal teams such as investigators, legal, and customer service, as needed.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• Perform other duties as assigned.

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Three years of experience in insurance claims, preferably General Liability claims.
• Experience with claims management and software systems.
• Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
• Strong analytical and problem-solving skills.
• Proven ability to handle complex claims and negotiate settlements.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.

What is a Must Have?

• One-year bodily injury liability claim handling experience, or one year of liability claim experience, or successful completion of Travelers Claim Representative training program.