General Ledger Support Specialist

Paychex; City of Rochester (NY); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

401(k) with employer match

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Paychex Deutschland GmbH is seeking a client-focused professional to support the General Ledger Reporting Service. You will handle inbound/outbound calls, assist CPAs and clients with GL data integrity, and troubleshoot accounting software. Strong Excel and problem-solving skills are essential to success.

Role involves training peers, logging interactions, and occasional overtime during peak seasons. This position emphasizes accuracy, customer service, and collaboration with Paychex teams.

Qualifications

• High school diploma required and Paychex Sr. Payroll experience preferred.
• Minimum 2 years of small business accounting using accounting software.
• Experience with payroll, bank balancing, budgeting, and cash flow monitoring.
• Customer service and editing skills preferred; strong Excel skills.

Responsibilities

• Answer and log all client calls for General Ledger Reporting Service.
• Assist CPAs and clients with GL issues and data integrity.
• Provide technical support for accounting software and Excel tasks.
• Help with data entry and importing/exporting transactions.
• Support training programs for new and current employees.
• Maintain records of client and CPA interactions.

Skills

Customer Service

Editing

Budgeting

Microsoft Excel

Troubleshooting

Outbound Calls

Inbound Calls

General Ledger

Education

H.S. Diploma

Tools

QuickBooks

Peachtree

Creative Solutions

Datafaction

Microsoft Excel

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Initiates, answers, and logs all client calls concerning the General Ledger Reporting Service; performs associated troubleshooting and assists users to maximize client retention, maintain relationships with referring CPAs, and to explain and maintain the integrity of accounting data supplied to clients and CPAs.

Responsibilities

• Supports the General Ledger Reporting Service by fielding inbound calls and making outbound calls to clients and CPAs. May also distribute product information internally to Paychex users. Meets goals for telephone and e‑mail response time to ensure quality customer service.
• Maintains knowledge of payroll and all ancillary products and services in order to assist branch personnel with general ledger and accounting issues.
• Assists clients and CPAs with entry of new client information into the General Ledger Reporting Service to ensure accuracy.
• Provides technical expertise regarding internet practices and PC functions in order to assist clients and CPAs with PC‑related procedures, including file download, editing files, and import/export functions.
• Supports clients and CPAs on accounting software such as QuickBooks, Peachtree, Creative Solutions, and Datafaction to assist with import/export, making/deleting transactions, adding to/changing charts of accounts, and other troubleshooting. Proficient in all other supported third‑party accounting software packages and Microsoft Excel in order to support clients.
• Utilizes familiar accounting terminology when speaking with accountants, but is also able to interpret the needs of clients with limited accounting knowledge to ensure that appropriate level of customer service is provided.
• Manually creates accounting data for clients and CPAs when the system is unavailable to ensure timely receipt of information.
• Develops, implements, maintains, and administers training programs for all new and current employees to optimize level of effectiveness and ability.
• Logs phone calls and email in order to build and maintain a database of client and CPA interactions.
• You will be required to work mandatory overtime during peak seasons to meet the demands of the business.

Qualifications

• H.S. Diploma - Required
• Experience as a Paychex Sr. Payroll Specialist.
• 2 years of experience in Small business accounting utilizing accounting software to perform tasks such as payroll, balancing bank statements, budgeting, and monitoring cash flow.
• Customer Service - Preferred
• Editing - Preferred
• Budgeting - Preferred
• Microsoft Excel - Preferred
• Troubleshooting (Problem Solving) - Preferred
• General Ledger - Preferred
• Accounting - Preferred
• Paychex - Preferred
• Outbound Calls - Preferred
• Accounting Software - Preferred
• Inbound Calls - Preferred
• Sage 50 (Accounting Software) - Preferred
• Balancing (Ledger/Billing) - Preferred
• Bank Statements - Preferred
• Small Business Accounting - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $15-23/hr. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well‑being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work‑life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award‑winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company‑wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full‑time employees. Benefits for part‑time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.