General Hotel Manager

Kettelsen Consulting LLC; Destin (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Kettelsen Consulting LLC is seeking a Hotel Manager in Destin, Florida, to lead operations and financial activities while ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree in Hospitality or Tourism, and at least 5 years of management experience in hotel settings. Responsibilities include overseeing day-to-day operations, managing staff development, and participating in sales and revenue management. A strong customer service orientation and operational knowledge are essential for success.

Qualifications

• Minimum 5 years of management experience in both Rooms and Food and Beverage.
• Knowledge of hotel operations and management practices.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and direct hotel operations and financial activities.
• Ensure customer satisfaction through quality processes.
• Oversee hiring, training, and performance evaluation of associates.

Skills

Customer service orientation

Leadership

Operational knowledge

Marketing skills

Education

Bachelor's Degree in Hospitality, Tourism or related field

Job description

Kettelsen International Recruiting | Tiempo completo

Job Description

Overview

Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of the company'son the property level for the associates and guests.

Essential Duties and Responsibilities

Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.

Tour and visually inspect property on a daily basis. Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel.

Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.

Aid Human Resources with associate issues following company's' policies. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. Develop and delegate improvement plans for operation and review performance of management team.

Participate in community affairs and maintain positive public image for the property and company's.

Meet with potential and current clients to promote hotel.

Active involvement in the Sales and Revenue Management function including but not limited to: following Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, review results from ESS/MPSI Measurement Tool.

Guide other members of the Executive Committee, Management, and staff to make sound business decisions is a critical portion of the responsibilities. Create and execute the financial objectives of the hotel.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

Requirements

• Bachelors Degree in Hospitality, Toursims or related field (No Gastronomy). Degree on hand.
  
• U.S., Mexican, or Canadian passport.
  
• English level of at least 80%
  
• Willing to move ro Aspen
  
• Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage.
  
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  
• Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation.