Director - Warehouse Operations

ITS Logistics; Harrisburg (Dauphin County); On-site; USD 80,000 - 100,000; Full time

Job summary

A logistics company is seeking a Warehouse General Manager for their facility near Harrisburg, PA. This role involves overseeing warehouse operations, including people management, customer relations, and budgeting. Candidates should have 5 to 7 years of leadership experience in a 3PL environment and possess a Bachelor's Degree. The ideal applicant will demonstrate strong skills in operations and customer-centric thinking, ensuring excellence in service delivery and safety standards.

Qualifications

• 5 to 7 years of general leadership experience in a 3PL environment.
• Demonstrated experience in nurturing customer-centric thinking.
• Solid experience in people and operations leadership.

Responsibilities

• Oversee all functions in the Distribution Center.
• Support human resource activities like staffing and performance management.
• Ensure safe practices are in place within the facility.

Skills

People management

Customer relations

Budget planning

WMS systems

Data analysis

Education

Bachelor's Degree

Tools

MS Office (Excel, MS Word)

Job description

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all‑star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

Position Summary

ITS has an immediate opening for a Warehouse General Manager at our newest facility located near Harrisburg, PA. This position reports to ITS’ Sr. Director of Operations and is responsible for overseeing all aspects of warehouse operations as it pertains to people management, inventory integrity, order fulfillment and the movement of goods in and out of the distribution center.

Principal Accountabilities

• Responsible for oversight of all functions in the Distribution Center
• Supports all human resource related activities, including but not limited to, sourcing and staffing of positions, performance management, compensation administration, and training and development
• Create a culture that promotes ITS’ shared values and supports positive employee relations
• Monitor activities of work teams to ensure that safe practices are in place and being demonstrated. Monitor building to ensure that proper housekeeping is being practiced. Give guidance to safety committee
• Work directly with clients to effectively plan and forecast future business activity
• Utilize WMS to develop reliable forecasts
• Build an understanding of customer’s needs so that ITS can plan accordingly
• Work with sales to identify cross-selling opportunities with existing clients
• Own the client / customer relationship. What does this mean?
• Ensure the customer’s experience with ITS exceeds their expectations
• Ensure that all activities performed by ITS on the customer’s behalf are value added
• Ensure we’re always prepared in the event of a review and that we follow up on all findings
• Ensure the facility and grounds are maintained to ITS standards
• Develop a preventative maintenance program for the facility
• Ensure space utilization plans are in place and that they provide a safe and productive use of the space and proper segregation of incompatible and non-conforming product
• Own your P&L along with monitoring and operating capital budgeting
• Take an active role in the budgeting process, through planning and creation
• Maintain Capex activities that are in line with P&L
• Assess operations through cost-based decision making and regular planning & analysis activities
• Review and evaluate operational performance, address performance gaps, and take corrective action, as needed, to ensure each functional area is delivering on operating goals
• Lead all organizational development efforts including but not limited to recruiting, skill and leadership development and performance management
• Coordinate and execute programs focused on continuous process improvement throughout the facility
• Take ownership of the new customer implementation process. Activities include but are not limited to:
• Collaborate with sales team to develop and implement a customer startup plan
• Work closely with Fleet Operations to ensure a smooth start up process with proper transportation support
• Work with IT to facilitate a smooth technical start up (WMS, TMS, EDI, small parcel, etc.).
• Partner with engineering team to optimize layout, handling process, and operational procedures

Position Requirements

The ideal candidate will possess a demonstrated record of accomplishment in people and operations leadership, preferably in a 3PL environment.

• Bachelor's Degree preferred
• Five to Seven years’ general leadership experience, with demonstrated ability to support a broad range of warehouse personnel, thoroughly embracing principles that guide positive employee relations
• Ability to effectively navigate through complex situations, both internal and external, that may require multiple decision makers.
• Demonstrated experience in customer relations and the ability to foster customer-centric thinking throughout the organization
• Working knowledge of computers and programs specific to operations and operations reporting, including experience with WMS systems and MS Office (Excel, MS Word). Advanced project management and data analysis experience a plus.
• Solid financial acumen – experience with the planning, building and analysis/execution of budgets
• Thorough knowledge of warehouse safety and security practices
• Ability to work with a high degree of autonomy and drive results through Company and contract employees