Genealogy Research Team Manager — Hybrid/Remote

17 TGN Services, LLC; United States; Remote; USD 76,000 - 91,000; Full time

Benefits offered by this job

Bonus eligibility

Equity

Health, dental, and vision coverage

Competitive benefits

Job summary

Ancestry is seeking a Research Team Manager (RTM) to guide, mentor, and manage a team of researchers and Research Managers. This senior position bridges active research and operations, enforcing standards and influencing client experience and product quality.

The RTM also remains engaged in casework and industry best practices. The ideal candidate has 10+ years of genealogy experience with Eastern European/Jewish focus, 2–5 years of leadership, and strong communication.

Qualifications

• 10+ years of professional genealogy experience, with 5–10 years in Eastern European/Jewish research.
• 2–5 years of direct team management experience with talent development.
• Excellent communication and time management to balance management and billable work.

Responsibilities

• Lead, mentor, and performance-manage a team of researchers and managers (up to 15).
• Oversee research quality, SOP compliance, and professional genealogical standards.
• Manage case allocation, assist with bottlenecks, and handle a small client portfolio.
• Collaborate with Operations Directors and Client Relationship Managers on goals and issues.
• Ensure client satisfaction and high-quality research delivery.

Skills

Professional genealogy

Leadership experience

Communication

Education

Certified or Accredited Professional Genealogist

Bachelor’s degree or higher

Job description

Ancestry is seeking a Research Team Manager (RTM) to guide, mentor, and manage a team of researchers and Research Managers. This senior position bridges active research and operations, enforcing standards and influencing client experience and product quality.

The RTM also remains engaged in casework and industry best practices. The ideal candidate has 10+ years of genealogy experience with Eastern European/Jewish focus, 2–5 years of leadership, and strong communication.