GenAI Network Operations Engineer

Cloud Analytics Technologies, LLC; Palo Alto (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Cloud Analytics Technologies, LLC is seeking an AI/ML engineer to build and deploy GenAI-powered network troubleshooting tools. You will design RAG pipelines, embeddings, and grounded outputs with citations, while productionizing models and maintaining robust CI/CD processes.

The role emphasizes evaluation, telemetry, and cost-aware optimization, with close collaboration across data engineering, security, and network SMEs to drive measurable MTTR reductions and improved accuracy.

Qualifications

• Proficient in Python and SQL with experience handling large telemetry/time-series data.

Responsibilities

• Build, deploy, and operate GenAI-powered tools that accelerate network troubleshooting: triage assistants, KPI summaries, anomaly detection/explanations, and recommended next actions with citations to source data.
• Design and implement Retrieval-Augmented Generation (RAG) pipelines: document preparation, embeddings, vector search with re-ranking, grounding and citation strategies, semantic caching, and safety guardrails.
• Ship reliable services: productionize models and prompts with CI/CD, automated tests, canary/A–B releases, monitoring/alerts, and SLOs for accuracy, grounding, latency, and cost.
• Implement evaluation and continuous monitoring: offline and online eval harnesses, golden sets, human-in-the-loop review, prompt/knowledge drift detection, and token/cost budgets.
• Integrate with internal systems and tools: alarms and KPI platforms, ticketing, inventory/topology APIs, runbooks, and dashboards to close the loop from detection to remediation.
• Collaborate cross-functionally with data engineering, platform/security, and RAN SMEs to take use cases from discovery to production and iterate based on measurable impact (e.g., MTTR reduction, accuracy lift, fewer escalations).

Skills

Python

SQL

Azure services

CI/CD

Testing

Education

BS/MS in Computer Science or related technical field

Tools

Azure Functions

Azure DevOps

Git

MLflow

Model Registry

LangChain

LlamaIndex

Vector databases

OpenTelemetry

Job description

Cloud Analytics Technologies, LLC is seeking an AI/ML engineer to build and deploy GenAI-powered network troubleshooting tools. You will design RAG pipelines, embeddings, and grounded outputs with citations, while productionizing models and maintaining robust CI/CD processes.

The role emphasizes evaluation, telemetry, and cost-aware optimization, with close collaboration across data engineering, security, and network SMEs to drive measurable MTTR reductions and improved accuracy.