Gemini Enterprise for CX Sr. Engineer

Accenture; Cleveland (OH); On-site; USD 87,000 - 213,000; Full time

Job summary

Accenture is seeking a hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions and deepening expertise in Google Cloud Platform (GCP). You will work directly with clients, support senior architects, and contribute to end-to-end project execution across global, complex delivery engagements.

You will design, implement and integrate GECX solutions, collaborate with partners, and help drive transformation programs in a client-facing role

Qualifications

• Three+ years in technology transformation with focus on Conversational AI/CCaaS.
• Five+ years in contact center technologies and industry best practices, including AI Agent building.
• Bachelor’s degree or equivalent; 12 years work experience.

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability.
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

Conversational AI

CCaaS

Cloud platforms

Client-facing

Education

Bachelor’s degree or equivalent

Job description

We Are

Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Gemini Enterprise for Customer Experience (GECX) Solutions - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise.

You Are

A hands‑on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions — now building deep expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced solutions, and support delivery teams in designing and implementing modern GECX solutions for Accenture’s clients.

You’re comfortable working directly with clients, supporting senior architects, and contributing to end‑to‑end project execution.

The Work

Develop and implement Gemini Enterprise for Customer Experience (GECX) that aligns with the company’s architecture and business goals. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our GECX solutions.

Key Responsibilities

• Works in a highly client‑facing role to develop and deploy end‑to‑end delivery lifecycle of complex, global and large‑scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise‑ready AI agents encompassing retrieval, orchestration, policy‑based routing, tool invocation, evaluation harnesses, and lifecycle observability.
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end‑to‑end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service‑focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on‑shore and off‑shore), scope, budget, risk identification and mitigation planning.
• Manages day‑to‑day on‑shore and off‑shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high‑level business requirements, defining the detailed requirements and process into epics and stories.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s What You Need

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud‑based contact center solutions.
• Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.
• Minimum of 5 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).

Bonus points if you have

• Minimum of 1 years of experience with Google Cloud technologies.
• Minimum 3 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
• Hands‑on experience, solutioning and implementing Gemini Enterprise Customer Experience (GECX), including Google CX Agent Studio or CCaaS.
• Strong understanding how Generative AI is reshaping this industry.
• Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi‑country, language, brand, etc.).

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 09/30/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

• California $94,400 to $266,300
• Cleveland $87,400 to $213,000
• Colorado $94,400 to $230,000
• District of Columbia $100,500 to $245,000
• Illinois $87,400 to $230,000
• Maine $80,400 to $196,000
• Maryland $94,400 to $230,000
• Massachusetts $94,400 to $245,000
• Minnesota $94,400 to $230,000
• New York $87,400 to $266,300
• New Jersey $100,500 to $266,300
• Virginia $87,400 to $245,000
• Washington $100,500 to $245,000

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