Geek Squad Senior Repair Technician

Best Buy; Rockford (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings resources

Support for well-being

Job summary

As a Geek Squad Senior Repair Technician at Best Buy, you will lend your tech expertise and lead a team focused on customer service and repair solutions. You'll be responsible for training agents and ensuring high standards in service delivery, ultimately driving exceptional results.

This role requires experience in diagnosing consumer electronics and coaching teams while offering a supportive work environment enriched by comprehensive employee benefits.

Qualifications

• 1 year of experience in diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.

Responsibilities

• Assist other Geek Squad leaders with assigning staff.
• Communicate department goals to team members.
• Work directly with customers to resolve service issues.
• Provide coaching to agents for skill development.
• Collaborate with team members to achieve goals.

Skills

Diagnosing PCs

Customer service

Leadership

Tools

Windows operating systems

Job description

As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world‑class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.

What you’ll do

Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow‑up

Communicate department goals and other important information to team members in a clear, accurate and timely manner

Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues

Provide coaching to agents to develop their customer service and technology repair skills

Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service

1 year of experience in diagnosing and repairing PCs or consumer electronics

1 year of customer service experience

1 year of leadership experience, including coaching, training and recognition

Preferred qualifications

Experience working with Windows operating systems

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well‑being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full‑time or part‑time employment status, and federal and state regulations. Intermittent or reduced‑schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full‑time and part‑time employees based on work location, employment status, salary or hourly status (exempt/non‑exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary .

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline:

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.