Geek Squad Agent (Retail Store)

Best Buy; Wilmington (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy is hiring a Geek Squad Agent to be the first point of contact for technology support at our local store. You’ll be trained to assess customer needs, perform basic services, and collaborate with other agents on complex repairs.

If friends and family bring tech questions, this could be the perfect role for you. In this role, you’ll provide friendly service during check-in and checkout, diagnose issues by asking questions, and offer guidance on repairs or replacements.

Qualifications

• Minimum of 3 months in retail or customer service.
• Passion for technology.
• Ability to adapt and learn fast.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand technology issues by asking questions and providing accurate next steps.
• Help customers set up new devices and advise on repair vs. replacement.
• Monitor service queues and provide accurate status updates.
• Maintain knowledge through certified training courses.
• Clearly communicate with fellow agents.

Skills

Customer service

Retail experience

Tech-savvy

Adaptability

Communication

Job description

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.

What you’ll do

Provide positive, timely service to customers during the check-in and checkout process

Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps

Help customers set up new devices and provide advice on whether to repair or replace old devices

Monitor service queues and provide accurate status updates to customers

Maintain knowledge and skillsets through certified training courses

Clearly communicate and partner with fellow agents

3 months of experience working in retail or customer service

Ability to work a flexible schedule, including holidays, nights and weekends

Preferred qualifications

Passion for technology and desire to solve problems

Ability to adapt and learn new skills in a fast-paced industry

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

Competitive pay

Great employee discount

Financial savings and retirement resources

Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary .

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide . Eligibility may vary.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Address 309 S College Rd

State North Carolina

Pay Range $15 - $18 /hr

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide . Eligibility may vary.