Geek Squad Agent (Retail Store)

Best Buy; Omaha (NE); Hybrid; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings

Retirement resources

Well-being support

Job summary

Best Buy in Omaha, NE is hiring a Geek Squad Agent to be the first contact for technology support. You will assess needs, perform basic services, and partner with other agents on advanced repairs. Training provided to help you grow your skills and assist customers with tech questions in-store.

Responsibilities include assisting customers during check-in/out, diagnosing issues, setting up devices, and keeping service queues moving. A friendly, flexible schedule is required.

Qualifications

• Customer service experience is essential.
• Retail experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and noting details for next steps.
• Help customers set up new devices and advise on repair vs. replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses and stay updated on devices.
• Clearly communicate and collaborate with fellow agents.
• Flexibility to work including holidays, nights and weekends.

Skills

Customer service

Retail experience

Communication

Tech aptitude

Job description

As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.

What you'll do

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Preferred qualifications

• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary .

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Pay Range $15 - $18.75 /hr

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide . Eligibility may vary.