Geek Squad Advanced Repair Technician

Best Buy; Stroudsburg (Monroe County); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for well-being

Job summary

As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to provide technology support and repair customers' computers and other devices. You’ll listen to their needs and partner with other Geek Squad Agents.

If you're passionate about technology, you'll leverage your technical abilities to help customers get the most out of their tech, while following our procedures and maintaining documentation.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing & Troubleshooting

Consumer Electronics

Flexible Schedule

Job description

As a Geek Squad Advanced Repair Technician (Agent), youll work at our local Best Buy store to provide technology support and repair customers computers and other devices. You provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You perform repairs by troubleshooting and following our procedures. If youre passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.

What youll do

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Basic qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Preferred qualifications

• Strong ability to prioritize and multi-task in a fast-paced environment

Whats in it for you

Were committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us

As part of the Best Buy team, youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Application deadline:

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

16.22

21.90

001442 Stroudsburg PA Store

300 Shoppes Stroud

Stroudsburg

Pennsylvania

18360