Geek Squad Advanced Repair Technician

Best Buy; McDaniel Heights (DE); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well-?

Résumé du poste

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing computers and devices. You will diagnose issues, follow procedures, and deliver great customer experiences by listening to needs and collaborating with other Geek Squad Agents.

You’ll log repairs, stay current with certifications, and handle in-person and phone support. The role requires at least 6 months of diagnostic or repair experience, hands-on consumer

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsabilités

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Connaissances

Troubleshooting

Consumer electronics

Customer service

Description du poste

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at our local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following our procedures. If you’re passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.

What you’ll do

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

6 months of experience diagnosing, troubleshooting or repairing technology products

Experience actively using and learning about consumer electronics

Ability to work a flexible schedule including holidays, nights and weekends

Preferred qualifications

• Strong ability to prioritize and multi-task in a fast-paced environment

What’s in it for you

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary .
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline:

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.