Geek Squad Advanced Repair Technician

Best Buy; Bellevue (WA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

401(k) retirement savings

Paid time off

Job summary

Best Buy Bellevue is seeking a Geek Squad Advanced Repair Technician to diagnose, repair, and support customers' devices at the store. You will troubleshoot, follow procedures, and work with fellow agents to deliver excellent customer experiences.

Responsibilities include conducting diagnostics, repairing devices, documenting requests, and meeting follow-up targets while maintaining up-to-date certifications through ongoing training.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics & troubleshooting

Consumer electronics knowledge

Customer service

Flexible schedule

Job description

Job Description

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at our local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following our procedures. If you’re passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.

What you’ll do

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone


• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded


• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs


• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise


• Maintain knowledge, skillsets and certifications through training courses

Basic qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products


• Experience actively using and learning about consumer electronics


• Ability to work a flexible schedule including holidays, nights and weekends

Preferred qualifications

• Strong ability to prioritize and multi-task in a fast-paced environment

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay


• Great employee discount


• Financial savings and retirement resources


• Support for your physical and mental well-being

Benefits include employee discount, 401(k), 40 hours paid time off, paid bereavement, stock purchase plan and more. See Benefits guide

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Job Details

Minimum Pay: 19.47

Maximum Pay: 26.28

Store Number or Department: 000498 Bellevue WA Store

Address Line 1: 457 120th Ave Ne

City: Bellevue

State: Washington

Zip: 98005-3062