Gear Expert (Retail Associate)

Peak Design; Boulder (CO); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

accrued paid time off

Peak Design products and discounts

Job summary

Peak Design is opening its first Colorado shop and seeking friendly hosts who can welcome visitors, share stories, and guide guests to the right gear. You will be a product expert and educator, helping customers understand how products fit into Peak Design’s ecosystem while inspiring and engaging the community.

This part-time role focuses on guest experience, expert product knowledge, and creating an inviting store environment.

Qualifications

• Experience in a customer-facing role such as retail or hospitality.
• Interest in Peak Design gear and passion for helping customers.

Responsibilities

• Greet customers and determine their needs.
• Explain product uses and how items fit into the Peak Design ecosystem.
• Handle returns, warranty claims, and customer concerns.
• Provide product support in person and over the phone.
• Learn and operate the POS system.
• Gather customer feedback for store management.
• Contribute ideas to make the store inviting and community-focused.

Skills

Customer service

Retail

Guest experience

Product knowledge

Job description

Okay, the premise for this role is pretty simple: we are opening our first store in Colorado. There are tons of people worldwide who are fanatically in love with our award-winning products and want to come to check it all out in-person. We need you to give them a big ol’ Peak Design welcome. Honestly, this isn’t your typical retail job because this isn’t your typical retail store. It’s way doper.

About the job

Our retail space is one where our community can explore our gear, mingle with our team, and learn what makes Peak Design tick. It’s also a PD people hub - a warm, welcoming place for folks with shared passion to meet, seek help, get inspiration, collaborate, learn, share, and (more often than not) party. Our store staff are friendly hosts, product experts, educators, and instructors.

• As host, you’ll welcome visitors into the space and help them explore our gear and brand. You’ll share stories, ask questions, and make them feel at home.
• As a product expert, you’ll learn their specific needs, advise them on the best solution, and steer them to the correct gear for the job.
• As an educator and instructor, you’ll seek out moments to teach and inspire. You’ll have the opportunity to share photography tricks, travel tips and, most importantly, your life experiences with our customers.

About the role

This is a part-time role at our first Colorado shop.

Retail and Front-End Things:

• Greet and determine the needs of every customer that walks through the door.
• Know every product inside and out and be able to explain its multiple uses as well as how it fits into our ecosystem of products.
• Handle product returns, warranty claims, and concerns impressively. We stand behind every product for the life of it and take pride in friendly, no-hassle returns and lifetime warranties.
• Handle product support issues, both in-person and on the phone. Our store is a place where existing customers are encouraged to seek product help.
• You will learn how to operate our simple point-of-sale (POS) system.
• Be the ears on the ground. Internalize customer feedback and provide that feedback to the store manager.
• Be an individual. Be creative. Be proactive. We welcome your input and will support your role in your greater community. If you have ideas about how to make our store more inviting, inclusive, and dynamic, we welcome them.

Merchandising and Back-End Stuff:

• Maintain an immaculate environment within the store and outside the store. Leave no strap dangling, no hang tag askew, no bag off-kilter, and no leaf unswept on the sidewalk. Make sure what is on the floor is neatly assembled and hung correctly. Maintain a clean and well-organized stock area.

Role requirements

• Expert users of Peak Design gear. Or, at the very least, individuals with a genuine interest in quickly developing that knowledge base.
• Employees who will take pride in making our store a clean, friendly, inviting place.
• Creatives and adventurers - whether hobbyists or professionals - who can talk shop with similarly-passionate folks and understand their needs.
• You love to host, educate, and enthrall others. You also love to listen.
• You’ve been known to put yourself out there in the community - e.g. attend Meetups, join clubs, and make connections. And perhaps you’ve already got some inspired ideas for how we can make our store a better community resource. We’re all ears.
• Experience in a customer-facing role, such as retail or hospitality.
• Personal or professional interest in or experience with products in our industry.
• Physical requirements: Constantly in a stationary position for prolonged periods (8+ hours); frequently moving objects up to 30 pounds in all directions; frequently ascending or descending ladders, stairs, ramps and the like

Nice-to-haves

• You're could be a gregarious person, with some outdoorsy or artistic hobbies, as well as an eye for details. But it could mean a lot of things, and we look forward to hearing how you see yourself in this role!

Salary Range

Peak Design’s purpose is to create happy, meaningful lives for the people that work here. This includes our Retail team. We bring this purpose to life by:

• Offering a competitive hourly wage ($20/hour) that honors your talents and professional experience.
• Offering non-traditional and generous perks for part-time employees such as accrued paid time off, and Peak Design products and discounts.

We want you to feel motivated, empowered, and stoked each day that you come to work. And we also want you to live your best life. We believe these can be not only compatible, but complementary.

Diversity, Equity, Inclusion and Belonging

At Peak Design we believe a diverse team is an innovative team and something worth celebrating. A range of perspectives and backgrounds creates a stronger and more creative work environment (not to mention more fun). We’re committed to equality and inclusivity across race, gender, age, religion, identity, and experience.

Some candidates may see a long list of job requirements and feel discouraged because they don’t match every single bullet point – we strongly encourage you to apply anyway! If what we do resonates with you, and you feel excited and able to contribute, we’re equally stoked for the opportunity to engage with you.

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Peak Design’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Classification of protected categories is as follows:

• Disabled veteran: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
• Recently separated veteran: any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• Active duty wartime or campaign badge veteran: a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• Armed forces service medal veteran: a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy