GCS CIAM Product Delivery Manager

State Street; Princeton (NJ); On-site; USD 125,000 - 215,000; Full time

Job summary

State Street in New Jersey seeks a CIAM Product Delivery Manager to own the full delivery lifecycle of an enterprise CIAM implementation from scoping to go-live and adoption, serving as the primary client contact across technical and executive audiences.

The role requires 10+ years in IAM/CIAM, strong stakeholder management, and deep expertise with MFA, SSO, RBAC, and identity migration; you will coordinate with Product and Engineering to influence the platform roadmap.

Qualifications

• 10+ years hands-on IAM/CIAM delivery experience.
• Proven ability to lead large-scale CIAM implementations end-to-end.
• Strong stakeholder management across technical and executive audiences.
• Experience with client-facing delivery in a consulting-like role.

Responsibilities

• Serve as the primary delivery contact, building trusted relationships with client IT leads, stakeholders and vendors
• Conduct executive business reviews, translating deployment outcomes into measurable security and business ROI
• Feed customer insights back to internal Product and Engineering teams to influence platform roadmap
• Proactively monitor adoption health, identify expansion opportunities, and support renewal conversations
• Draft and deliver regular internal communication for CIAM initiatives to internal senior stakeholders
• Configure CIAM platform components including MFA, SSO, RBAC, JIT provisioning, and self-service identity portals
• Development of CIAM omni-channel (Digital, Voice, Paper) standard patterns
• Includes identification of and recommendations for leading digital experiences to serve as benchmarks for clients CIAM future state
• Includes anticipated emerging digital experience trends

Skills

CIAM Delivery

Stakeholder Management

Executive Communication

Project Management

Client-Facing Delivery

Cross-Functional Collaboration

MFA/SSO/RBAC Knowledge

Vendor / SI Experience

CIAM Platform Experience

Tools

Okta

Microsoft IAM

SailPoint

Job description

CIAM Product Delivery Manager

We are seeking an experienced Consumer / Customer Identity and Access Management (CIAM) Product Delivery Manager to lead an enterprise CIAM implementation engagement. This is a senior, client-facing delivery role requiring someone who can own the full delivery lifecycle — from scoping and configuration through go-live and adoption — while serving as the primary point of contact throughout. The ideal candidate brings deep IAM/CIAM platform experience and the ability to operate confidently across both technical and executive audiences.

GCS CIAM Product Delivery Manager – Vice President Customer Identity and Access Management (CIAM) Role is key to delivery of CIAM strategic components across State Street. Primary Location: Clifton NJ; Secondary Location: Princeton, NJ.

Key Responsibilities

• Serve as the primary delivery contact, building trusted relationships with client IT leads, stakeholders and vendors
• Conduct executive business reviews, translating deployment outcomes into measurable security and business ROI
• Feed customer insights back to internal Product and Engineering teams to influence platform roadmap
• Proactively monitor adoption health, identify expansion opportunities, and support renewal conversations
• Draft and deliver regular internal communication for CIAM initiatives to internal senior stakeholders
• Configure CIAM platform components including MFA, SSO, RBAC, JIT provisioning, and self-service identity portals
• Development of CIAM omni-channel (Digital, Voice, Paper) standard patterns
• Includes identification of and recommendations for leading digital experiences to serve as benchmarks for clients CIAM future state
• Includes anticipated emerging digital experience trends

Your team

You’ll be working in the Customer Identity & Access Management Team which is part of Global Cybersecurity (GCS). This role specifically aligns with our External Authentication products, which provide solutions for clients globally. Our team consists of highly skilled technical experts across the globe. Your team has an amazing opportunity to make significant positive impact.

Your Expertise

• Strong stakeholder management skills across both technical and executive audiences
• Clear written communication skills — runbooks, integration guides, and status reports
• 10+ years of hands-on IAM/CIAM platform implementation and delivery experience
• Demonstrated experience managing large-scale user onboarding and identity migration projects
• Strong project management capability including scope, planning, risk, and change management
• Prior consulting or client-facing delivery experience, comfortable operating with autonomy in a client environment
• Experience at an IAM vendor, system integrator, or cybersecurity firm is a strong plus
• Good understanding of MFA, PAM and Risk Based Authentication
• Deep technical understanding of IAM solutions across multiple vendors. Like Microsoft and Okta
• Ability to work across teams

Plus If You Have

• Business outcomes mindset
• Excellent interpersonal communication skills with strong spoken and written English
• Collaborative team worker
• Flexibility to accommodate working across different time-zones
• Experience with NIST SP800-63 Digital Authentication Standard

Salary Range

$125,000 - $215,000 Annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job ID: R-795093