GCS Business Analyst

Konica Minolta Business Solutions U.S.A., Inc.; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. seeks a GCS Business Analyst to drive data-driven business improvements. You will manage projects, develop reports and dashboards, and provide insights to executives and stakeholders to optimize workflows and outcomes.

The role requires strong analytical skills, experience with Python/SQL, and the ability to translate complex requirements into actionable solutions. Some travel may be required in a dynamic, fast-paced environment.

Qualifications

• High school diploma or equivalent; BS/BA preferred.
• Microsoft certifications desirable.
• Familiarity with financial systems and P&L accounting is a plus.
• Solid foundation in web technologies (PHP/ASP).
• Minimum of 5 years in project coordination, business development, data analysis, or related field.
• Strong verbal and written communication; translate complex ideas into insights.
• Ability to analyze workflows and drive improvements.
• Experience with call center environments is a plus.

Responsibilities

• Follows prescribed processes and procedures to provide insights for process improvements.
• Conducts business needs assessment and analysis with business cases.
• Lead for advanced projects and provide progress reviews to owners.
• Develops documentation of business processes and procedures.
• Develops metrics and reporting tools to measure effectiveness.

Skills

Project coordination

Data analysis

Business development

Python

SQL

Excel

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Overview

Konica Minolta currently has an exciting opportunity for a GCS Business Analyst!

Manages projects and tasks related to the development of business processes and proceedures. Creates and utilizes key business metics and provides recommendations for improvements. Work with management to create reporting and key business metrics . Develop internal and external reports and dashboards. Utilizes knowledge of systems, database management, programming tools and other platforms to optimize Konica Minolta business functions. Provides business insights based on understanding of workflows and desired business outcomes.

The Business Analyst uses data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

Responsibilities

• Follows prescribed process and procedures including systems and tool utilization – provides insight for continuous business process improvements
• Conducts business needs assessment, research and analysis and provides business cases
• Serves as a key point of contact/lead for advanced projects, provides project and progress reviews to business unit owners
• Develops documentation of business process flows; Assess and document existing and creates new business procedures
• Review and develop metrics and reporting tools that could be used to measure effectiveness and efficiencies of processes and/or systems
• Evaluates requirements for potential new project and business opportunities, collects and organizes data required for project deliverables
• Supports system development and testing by providing clear requirements
• Validates functionality, quality and completion of project deliverables
• Implements management approved solutions, providing plans, schedules and written reports for review
• Demonstrates a high aptitude for learning new concepts and skills Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience
• Completes advanced projects and complex tasks as assigned by management

Qualifications

• High school diploma or equivalent required; Bachelor's degree (BS/BA) in a related field strongly preferred.
• Microsoft technology certifications are highly desirable and demonstrate a commitment to professional development.
• Familiarity with financial systems and P&L accounting is a plus, enabling strategic decision-making and budget management.
• Solid foundation in web technologies such as PHP or ASP, with a passion for building and maintaining dynamic digital solutions.
• Minimum of 5 years in project coordination, business development, data analysis, or a related field, showcasing a proven track record of driving results.
• Exceptional verbal and written communication abilities, with a talent for translating complex ideas into clear, actionable insights.
• Skilled in analyzing workflows to identify inefficiencies and implement effective solutions that enhance productivity.
• Ability to evaluate tools and options to streamline operations and optimize performance.
• Understanding of applications and platforms commonly used in call center environments, contributing to seamless support and operations.
• Strong interpersonal and customer service skills, fostering positive relationships and ensuring client satisfaction.
• Excellent organizational skills with the ability to prioritize tasks and meet deadlines in a dynamic, fast-paced setting.
• Advanced troubleshooting capabilities and a proactive approach to resolving challenges independently.
• Experience mentoring and supporting junior team members, promoting growth and collaboration.
• Technical Proficiency
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Advanced Excel skills, including pivot tables and complex formulas.
  • Strong command of Python, especially with NumPy and Pandas for data cleaning, transformation, and analysis.
  • Comfortable working in Jupyter Notebooks and using SQL and Microsoft Access for data management.
• Meticulous and thorough, ensuring accuracy and quality in all aspects of work.
• Thrives in fast-paced environments and embraces change with agility.
• Occasional travel may be requred

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

Salaire- A titre indicatif

Konica Minolta s'engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conçue pour soutenir la croissance des employés, permettant aux individus de progresser dans la fourchette salariale au fur et à mesure de leur progression. Le salaire de base réel proposé variera en fonction des compétences, de l’expérience, des connaissances liées au poste, de la localisation géographique et des besoins spécifiques de l'entreprise du candidat.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third‑party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

Mention d'utilisation de l'IA

Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorisés, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Néanmoins, les candidatures sont examinées par notre équipe de recrutement, qui prend toujours la décision finale d'embauche.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration sur l’égalité des chances:

Konica Minolta est un employeur souscrivant au principe de l’égalité d’accès à l’emploi et de l’action positive. Nous considérons tous les candidats qualifiés pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'âge, d'orientation sexuelle, de statut de personne transgenre, d'identité de genre, de handicap, d'aliénation ou de citoyenneté, d'état civil ou de partenariat, d'informations génétiques, de statut de vétéran ou de toute autre caractéristique protégée par les lois applicables

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.