GCS Business Analyst

Konica Minolta Business Solutions U.S.A., Inc.; Florida; On-site; USD 80,000 - 105,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking a GCS Business Analyst to manage projects, develop business processes, and deliver data‑driven insights.

You will create reports and dashboards, analyze workflows, and partner with management to drive improvements across the organization. In this role you will translate complex requirements into clear specifications, support system development, validate deliverables, and mentor teammates.

Qualifications

• High school diploma or equivalent; BS/BA preferred.
• Microsoft certifications desirable.
• Familiarity with financial systems and P&L accounting.
• Solid foundation in web technologies such as PHP or ASP.
• Minimum 5 years in project coordination, business development, or data analysis.
• Strong verbal and written communication skills.
• Ability to analyze workflows and identify inefficiencies.
• Understanding of call center platforms and tools.
• Interpersonal skills and customer service orientation.
• Organizational skills and ability to prioritize in a fast-paced setting.
• Advanced troubleshooting and mentoring abilities.

Responsibilities

• Follows prescribed processes and uses systems/tools to improve business processes.
• Conducts needs assessment, research, analysis, and builds business cases.
• Leads advanced projects; provides progress reviews to owners.
• Documents business process flows and creates new procedures.
• Develops metrics and reporting tools to measure effectiveness.
• Evaluates requirements for new projects and collects data for deliverables.
• Supports system development and testing with clear requirements.
• Validates functionality and completion of deliverables.
• Implements approved solutions with plans and schedules.
• Learns new concepts quickly and applies knowledge to improve customer experience.
• Completes advanced tasks and assists junior team members.

Skills

Data analysis

Python (NumPy & Pandas)

Excel (Advanced)

SQL

Communication

Education

BS/BA in related field

High school diploma or equivalent

Tools

Jupyter Notebooks

Microsoft Access

Pivot tables

PHP/ASP basics

Job description

Overview

Konica Minolta currently has an exciting opportunity for a

GCS Business Analyst!

Manages projects and tasks related to the development of business processes and procedures. Creates and utilizes key business metrics and provides recommendations for improvements. Work with management to create reporting and key business metrics. Develop internal and external reports and dashboards. Utilizes knowledge of systems, database management, programming tools and other platforms to optimize Konica Minolta business functions. Provides business insights based on understanding of workflows and desired business outcomes.

Overview

Konica Minolta currently has an exciting opportunity for a GCS Business Analyst! Manages projects and tasks related to the development of business processes and procedures. Creates and utilizes key business metrics and provides recommendations for improvements. Work with management to create reporting and key business metrics . Develop internal and external reports and dashboards. Utilizes knowledge of systems, database management, programming tools and other platforms to optimize Konica Minolta business functions. Provides business insights based on understanding of workflows and desired business outcomes.

The Business Analyst uses data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

Responsibilities

• Follows prescribed process and procedures including systems and tool utilization - provides insight for continuous business process improvements
• Conducts business needs assessment, research and analysis and provides business cases
• Serves as a key point of contact/lead for advanced projects, provides project and progress reviews to business unit owners
• Develops documentation of business process flows; Assess and document existing and creates new business procedures
• Review and develop metrics and reporting tools that could be used to measure effectiveness and efficiencies of processes and/or systems
• Evaluates requirements for potential new project and business opportunities, collects and organizes data required for project deliverables
• Supports system development and testing by providing clear requirements
• Validates functionality, quality and completion of project deliverables
• Implements management approved solutions, providing plans, schedules and written reports for review
• Demonstrates a high aptitude for learning new concepts and skills
• Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience
• Completes advanced projects and complex tasks as assigned by management

Qualifications

• High school diploma or equivalent required; Bachelor's degree (BS/BA) in a related field strongly preferred.
• Microsoft technology certifications are highly desirable and demonstrate a commitment to professional development.
• Familiarity with financial systems and P&L accounting is a plus, enabling strategic decision-making and budget management.
• Solid foundation in web technologies such as PHP or ASP, with a passion for building and maintaining dynamic digital solutions.
• Minimum of 5 years in project coordination, business development, data analysis, or a related field, showcasing a proven track record of driving results.
• Exceptional verbal and written communication abilities, with a talent for translating complex ideas into clear, actionable insights.
• Skilled in analyzing workflows to identify inefficiencies and implement effective solutions that enhance productivity.
• Ability to evaluate tools and options to streamline operations and optimize performance.
• Understanding of applications and platforms commonly used in call center environments, contributing to seamless support and operations.
• Strong interpersonal and customer service skills, fostering positive relationships and ensuring client satisfaction.
• Excellent organizational skills with the ability to prioritize tasks and meet deadlines in a dynamic, fast-paced setting.
• Advanced troubleshooting capabilities and a proactive approach to resolving challenges independently.
• Experience mentoring and supporting junior team members, promoting growth and collaboration.
• Technical Proficiency:
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Advanced Excel skills, including pivot tables and complex formulas.
• Strong command of Python, especially with NumPy and Pandas for data cleaning, transformation, and analysis.
• Comfortable working in Jupyter Notebooks and using SQL and Microsoft Access for data management.
• Meticulous and thorough, ensuring accuracy and quality in all aspects of work.
• Thrives in fast-paced environments and embraces change with agility.
• Occasional travel may be requred

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.