GCP Support & Service Delivery Lead

Cognizant; Lake Hiawatha (NJ); Hybrid; USD 156,000 - 185,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a GCP Support & Service Delivery Lead to oversee advanced technical support and service delivery for enterprise systems built on Python3 and GCP. You will ensure high availability, reliability, and performance for global transportation and logistics clients, collaborating with support, engineering, development, and infrastructure teams.

The role requires 10+ years in Python3 and GCP, experience leading enterprise support, and strong root-cause and incident management skills.

Qualifications

• 10+ years of experience with Python3.
• 10+ years of experience with GCP, including DevOps, Cloud SQL, and BigQuery.
• Proven track record leading technical support and service delivery for enterprise-scale applications.
• Strong background in root cause analysis and incident/problem management for production systems.
• Experience mentoring support professionals on advanced troubleshooting and cloud-native tools.

Responsibilities

• Lead end-to-end technical support operations for complex Python3 and GCP-based applications, ensuring rapid incident resolution and minimal disruption to mission-critical business services.
• Oversee service delivery governance across GCP DevOps, GCP Cloud, Cloud SQL, and BigQuery environments, maintaining adherence to enterprise standards and customer commitments.
• Drive continuous improvement initiatives in monitoring, alerting, and automation within GCP DevOps pipelines to reduce manual effort and accelerate safe software releases.
• Manage escalation processes for critical service outages, organizing technical war rooms and ensuring transparent updates to stakeholders until recovery is achieved.
• Guide configuration and administration of GCP Cloud SQL and BigQuery solutions to safeguard data integrity, improve query performance, and support analytics-enabled decision making.

Skills

Python3

GCP

Leadership

Root cause analysis

Incident management

Mentoring

Tools

GCP DevOps

GCP Cloud

Cloud SQL

BigQuery

Job description

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

GCP Support & Service Delivery Lead

About the role

As a GCP Support & Service Delivery Lead, you will make an impact by overseeing advanced technical support and service delivery for enterprise systems built on Python3 and GCP, ensuring high availability, reliability, and performance for global transportation and logistics clients. You will be a valued member of the Technology Support team and work collaboratively with support, engineering, development, and infrastructure teams.

In this role, you will:

• Lead end-to-end technical support operations for complex Python3 and GCP-based applications, ensuring rapid incident resolution and minimal disruption to mission‑critical business services.
• Oversee service delivery governance across GCP DevOps, GCP Cloud, Cloud SQL, and BigQuery environments, maintaining adherence to enterprise standards and customer commitments.
• Drive continuous improvement initiatives in monitoring, alerting, and automation within GCP DevOps pipelines to reduce manual effort and accelerate safe software releases.
• Manage escalation processes for critical service outages, organizing technical war rooms and ensuring transparent updates to stakeholders until recovery is achieved.
• Guide configuration and administration of GCP Cloud SQL and BigQuery solutions to safeguard data integrity, improve query performance, and support analytics‑enabled decision making.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2‑3 days a week in a client or Cognizant office in Parsippany, NJ. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 10+ years of experience working with Python3
• 10+ years of experience across GCP, including GCP DevOps, GCP Cloud, Cloud SQL, and BigQuery
• Proven track record leading technical support and service delivery for enterprise‑scale applications
• Strong background in root cause analysis and incident/problem management for production systems
• Experience mentoring support professionals on advanced troubleshooting and cloud‑native tools

These will help you stand out

• Experience working with transportation and logistics business teams
• Background in security, compliance, and data privacy practices within cloud environments
• Experience building observability solutions (logging, metrics, dashboards) for cloud‑native services

Salary and Other Compensation

Applications will be accepted until October 16, 2026.

The annual salary for this position is between $156,000- $185,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.