GCM Relationship Manager III

Wilmington Trust; Minneapolis (MN); On-site; USD 107,000 - 178,000; Full time

Job summary

Wilmington Trust is seeking a skilled Relationship Manager for Minneapolis to oversee client relationships and the daily administration of Global Capital Markets accounts, balancing complex risk, regulatory demands, and service excellence. You will coordinate with internal and external partners to ensure timely execution of cash flows, invoicing, and reporting.

The role requires strong client service experience in GCM, proficiency with relevant software, and the ability to analyze legal

Qualifications

• Bachelor's degree or equivalent required with 3+ years client service in Global Capital Markets.
• Strong reading/comprehension of legal documents and regulatory requirements.
• Experience with cash flow, fee billing, reporting and risk controls preferred.

Responsibilities

• Monitor administrative and operational systems for accounts with medium-to-high risk.
• Review and comment on negotiations and operative documents for assigned accounts.
• Ensure regulatory compliance coordination with Legal, Risk, Compliance and Audit.

Skills

Client service

Regulatory awareness

Analytical skills

Communication skills

Problem solving

Strategic thinking

Supervisory experience

Education

Bachelor's degree or equivalent

Minimum 3 years’ client service experience in Global Capital Markets

Combined minimum 7 years’ education/experience

Tools

Pertinent software

Personal computer proficiency

Job description

Overview

Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts that may have significant complexity and risk, including all administrative, operational and risk management activities for GCM transactions. Serves as main point of contact with the client and internal and external service partners to follow short and long-term strategies to achieve sustainable earnings growth and compliance with Bank and Division strategic plans. Participates in development and delivery of innovative products and/or services. Works with internal business partners as appropriate. Demonstrates a thorough and expert understanding of duties in the market and related controls.

Overview

Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts that may have significant complexity and risk, including all administrative, operational and risk management activities for GCM transactions. Serves as main point of contact with the client and internal and external service partners to follow short and long-term strategies to achieve sustainable earnings growth and compliance with Bank and Division strategic plans. Participates in development and delivery of innovative products and/or services. Works with internal business partners as appropriate. Demonstrates a thorough and expert understanding of duties in the market and related controls.

Primary Responsibilities

• Monitor relevant administrative and operational systems, databases and activity related to accounts of moderate to complex level of risk, to ensure accounts are setup and operating within established policies, procedures and guidelines.
• Review, analyze and provide comments to counsel related to negotiation and drafting of operative documents and agreements for assigned accounts.
• Ensure coordination of activities related to monitoring risks and ensuring regulatory compliance for assigned accounts with Legal, Risk, Compliance and/or Audit as required. Research and resolve issues related to control and client service aspects of assigned accounts in a timely manner to maintain customer satisfaction, working with appropriate internal and external resources as required.
• Work with external parties, including attorneys, financial advisors, interested parties and alliance/service partners, to structure and close GCM transactions in a timely manner.
• Complete various account administration activities of moderate to significant intricacy, complexity and risk including, timely cash flow execution and fee billing, internal and external reporting and tickler processing.
• Participate, along with GCM Sales, in sales calls to current and prospective clients, either in-person or over the phone and prepare fee proposals to support new business opportunities. Evaluate fees for suitability and conformance with fee schedules. Partner with Fee Billing to monitor and timely collect aged receivables.
• Manage relationships, cultivating current and prospective clients and referral sources to uncover opportunities and potential sources of new business.
• Provide coverage and support for other Relationship Managers within assigned Section/Unit as required by absence.
• Represent GCM at transaction closings, attend and chair client meetings and presentations and prepare related relevant documentation to support the attraction, retention and expansion of client relationships.
• Represent GCM and/or lead departmental projects and Corporate initiatives on a periodic basis.
• Participate on Divisional and Departmental projects as assigned at a strategic and tactical level and inclusive of product development, fee structures, service delivery and policy and procedures.
• Direct and/or monitor less experienced Relationship Managers and Client Administrators in the timely execution of cash flows, fee billing, internal and external reporting and tickler processing.
• Work with management to identify opportunities to enhance GCM’s control environment, existing and new products, internal coordination and collaboration and client service model and implement enhancements as requested to improve business results, client service and efficiency.
• Advise and work with management on any actual or potential product changes, such as adverse court or regulatory rulings, competitive landscape changes and changes to market provisions in agreements, that may affect GCM’s ability to sustain its’ control environment, future profitability and growth to ensure pro-active responses to identified issues.
• Supervise and mentor others in their managerial group.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education And Experience Required

• Bachelor's degree and a minimum of 3 years’ client service experience in Global Capital Markets products or markets,
• OR in lieu of a degree,
• A combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ client service experience in Global Capital Markets products or markets
• High level of proficiency with personal computers as well as pertinent software
• High proficiency and experience reading, analyzing and interpreting legal documents
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
• Familiarity with corporate structures, relevant laws and regulations
• Strong problem‑solving skills
• Excellent verbal and written communication skills
• Strong analytical skills
• Strategic thinking skills

Education And Experience Preferred

• Minimum of 2 years’ supervisory and/or work leadership experience
• CCTS (Certified Corporate Trust Specialist) certification
• Working knowledge of pertinent specialized internal software applications
• Demonstrated sense of ownership in jobs or projects
• M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $106,700.00 - $177,900.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Minneapolis, Minnesota, United States of America