GCM Client Administrator IV

M&T Bank; Costa Mesa (CA); On-site; USD 72,000 - 120,000; Full time

Job summary

M&T Bank in Costa Mesa is seeking an experienced administrator to lead the global capital markets trust and entity administration for high net-worth private and institutional clients. You will support senior relationship managers and act as the primary contact for complex accounts.

The role involves processing transactions, gathering documents, and servicing client requests while coordinating with internal and external partners.

Qualifications

• Bachelor’s degree and minimum 2 years’ relevant client-contact experience or equivalent mix of education/work.
• Strong customer service focus and excellent verbal and written communication.
• CCTS certification is preferred for corporate trust focus.

Responsibilities

• Oversee client relationships and recommend design/administration of trust accounts.
• Assist senior representatives in revenue-generating activities and client strategy implementation.
• Serve as primary contact for assigned clients, resolving inquiries promptly.
• Manage internal/external partners and escalate issues as needed.
• Develop industry knowledge and articulate it to stakeholders.
• Uphold corporate policies and controls to minimize losses.
• Provide coaching and mentoring to team associates.
• Adhere to risk/regulatory standards and escalate risks appropriately.
• Promote belonging and the M&T Bank brand within the team.
• Maintain internal audit readiness and respond to regulator requests.
• Perform related duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Analytical ability

Education

Finance, Business, Economics or Accounting degree

Bachelor’s degree

CCTS certification

Job description

Overview

Leads all aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. Supports senior account relationship managers. May serve as administrator for large (as defined by business) and/or highly complex clients. Serves as primary point of contact or relationship lead for client. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations. Ensures proper administrative management for accounts under responsibility. Contributes knowledge to process, procedures and strategic decisions related to the role.

Overview

Leads all aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. Supports senior account relationship managers. May serve as administrator for large (as defined by business) and/or highly complex clients. Serves as primary point of contact or relationship lead for client. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations. Ensures proper administrative management for accounts under responsibility. Contributes knowledge to process, procedures and strategic decisions related to the role.

Primary Responsibilities

• Oversee client relationships, making appropriate recommendations regarding design and administration of institutional and/or corporate trust accounts.
• Assist senior account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings. Manage daily implementation of client strategies as required.
• Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner.
• Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.
• Develop and maintain a high level of industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally. Remain current on industry news applicable to the line of business.
• Exhibit an in-depth knowledge of corporate policies and procedures related to the administrative role in complex situations.
• Provide and maintain appropriate levels of controls to minimize losses.
• Provide effective support, coaching and/or mentoring of any assigned team associates.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The position may mentor and provide guidance to less experienced personnel or other staff.

Education and Experience Required

Bachelor’s degree and a minimum of 2 years’ relevant work experience with direct client contact, OR in lieu of a degree, A combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience with direct client contact, Strong focus on customer service and satisfaction, Excellent verbal and written communications skills.

Education and Experience Preferred

Degree focus on Finance, Business, Economics or Accounting, CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus, Strong skills in pertinent software applications, with ability to rapidly learn new applications, Experience working in a team environment, Strong interpersonal skills with ability to build significant level of trust with clients; empathy and a real interest in working with people, Self-confident, Proven ability to work well with highly capable and successful individuals, Advanced analytical ability, Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit and/or division., Experience contributing to positive working relationships and maintain integrity and professionalism.

Location

Costa Mesa, California, United States of America

Salary

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $72,200.00 - $120,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.