GCM Client Administrator II - ABS & MBS

Wilmington Trust; Wilmington (DE); On-site; USD 3,306,000 - 5,710,000; Full time

Job summary

Wilmington Trust seeks a detail-oriented professional to assist with Global Capital Markets trust or entity administration and serve as a primary contact for high-net-worth clients. You will support relationship managers, process transactions, and help manage accounts under supervision.

Candidates should have strong customer service and communication skills, with a minimum 4 years of education/experience and a finance/business background.

Qualifications

• Combined minimum of 4 years’ higher education and/or work experience with direct client contact
• Strong focus on customer service and satisfaction
• Strong verbal and written communication skills
• Bachelor’s degree focused on Finance, Business, Economics or Accounting and 1 year of client contact experience
• CCTS certification is a plus
• Experience using common software applications and ability to learn new tools

Responsibilities

• Oversee client relationships and provide recommendations for routine internal activities
• Assist account representatives in revenue-generating activities and prepare documents for meetings
• Serve as primary client contact and address inquiries and requests promptly
• Coordinate with internal and external service partners to resolve issues
• Maintain industry knowledge and stay updated on regulatory requirements
• Ensure adherence to corporate policies and risk controls
• Support team members and promote a trustworthy client experience
• Complete related duties as assigned

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Relationship management

Education

Bachelor's degree in Finance/Business/Accounting

CCTS certification (preferred)

Tools

CRM software

Microsoft Office

Job description

Overview:

Assists with most aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. Supports less experienced account relationship managers with limited supervision. May serve as administrator for medium to large (as defined by business) and/or highly complex clients. Serves as point of contact for client regarding daily administration. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations. Ensures proper administrative management for accounts under responsibility.

Primary Responsibilities:

• Oversee client relationships, making appropriate recommendations for routine internal business activities.
• Assist account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings. Manage daily implementation of client strategies.
• Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner.
• Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.
• Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally. Remain current on industry news applicable to the line of business.
• Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.
• Provide and maintain appropriate levels of controls to minimize losses.
• Provide effective support of team members.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

The position may provide guidance to less experienced personnel or other staff.

Education and Experience Required:

Combined minimum of 4 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact

Strong focus on customer service and satisfaction

Strong verbal and written communication skills

Education and Experience Preferred:

Bachelor’s degree focused on Finance, Business, Economics or Accounting and a minimum of 1 year relevant work experience with direct client contact

CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus

Strong skills in pertinent software applications, with ability to learn new applications

Experience working in a team environment

Strong interpersonal skills with ability to build significant level of trust with clients

Self-confident

Proven ability to work well with highly capable and successful individuals

Strong analytical ability

Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit

Experience contributing to positive working relationships and maintaining integrity and professionalism

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Wilmington, Delaware, United States of America