GCM Client Administrator II

M&T Bank Corporation; Minneapolis (MN); On-site; USD 34,260 - 57,101; Full time

Job summary

A financial services provider is seeking a dedicated professional in Minneapolis, MN to manage client relationships and support account representatives. The role requires a minimum of 4 years of experience and a Bachelor's degree in a relevant field. Strong customer service, analytical capabilities, and communication skills are essential. The pay range for this position is between $24.87 and $41.45 per hour. Join us to make a difference in people's lives and uplift communities.

Qualifications

• Minimum of 4 years’ higher education and/or work experience.
• 1 year of relevant work experience with direct client contact.
• Strong verbal and written communication skills.

Responsibilities

• Oversee client relationships and make recommendations.
• Assist account representatives in revenue-generating activities.
• Resolve problems and respond to client requests in a timely manner.

Skills

Customer service focus

Strong communication skills

Strong analytical ability

Education

Bachelor’s degree in Finance, Business, Economics or Accounting

Tools

Pertinent software applications

Job description

# **Overview:**Assists with most aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients.Supports less experienced account relationship managers with limited supervision. May serve as administrator for medium to large (as defined by business) and/or highly complex clients. Serves as point of contact for client regarding daily administration. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations. Ensures proper administrative management for accounts under responsibility.## **Primary Responsibilities:*** Oversee client relationships, making appropriate recommendations for routine internal business activities.* Assist account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings. Manage daily implementation of client strategies.* Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner.* Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.* Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally. Remain current on industry news applicable to the line of business.* Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.* Provide and maintain appropriate levels of controls to minimize losses.* Provide effective support of team members.* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.## **Scope of Responsibilities:**The position may provide guidance to less experienced personnel or other staff.## **Education and Experience Required:**Combined minimum of 4 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contactStrong focus on customer service and satisfactionStrong verbal and written communication skills## **Education and Experience Preferred:**Bachelor’s degree focused on Finance, Business, Economics or Accounting and a minimum of 1 year relevant work experience with direct client contactCCTS (Certified Corporate Trust Specialist) certification if corporate trust focusStrong skills in pertinent software applications, with ability to learn new applicationsExperience working in a team environmentStrong interpersonal skills with ability to build significant level of trust with clientsSelf-confidentProven ability to work well with highly capable and successful individualsStrong analytical abilityDemonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unitExperience contributing to positive working relationships and maintaining integrity and professionalismM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location:**Minneapolis, Minnesota, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.