GCD - Performance, CRM and Scale

Monks; Chicago (IL); Hybrid; USD 170,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO & holidays

401k match

Parental leave

Work-life balance

Career growth

Diverse culture

DEI commitment

Job summary

Monks seeks a GCD, Scaled CRM & Performance to lead cross-functional creative teams across global, high-velocity digital campaigns. You will architect the creative vision for thousands of assets, including lifecycle emails, B2B/B2C landing pages, and platform-native campaigns, while driving a modern, AI-enabled operating model.

You will align senior teams with a unified creative roadmap, champion change management, and elevate artistry across copy, design, typography, and motion to deliver

Qualifications

• 12+ years leading cross-functional creative teams in top-tier agencies or tech brands
• Deep expertise in high-volume digital advertising, lifecycle email infrastructure, and CRM metrics
• Forward-thinking leader with interest in AI suites, DCO, and automated toolkits
• Exceptional craft with a sharp eye for design, motion, and narrative structure
• Change management grit to restructure legacy teams and move to automated, tech-enabled workflows

Responsibilities

• Define systemic brand and performance direction for scaled channels.
• Oversee program architecture and drive macro changes across orgs.
• Foster responsible automation and AI-driven innovation across production.
• Maintain uncompromising artistry standards across all disciplines.
• Lead senior creative leaders to execute a future-facing creative roadmap.
• Build trusted client relationships and grow the portfolio.

Skills

Senior leadership

Performance marketing & CRM

AI maker mindset

Craft & design sensibility

Change management

Tools

AI suites

DCO

Automation toolkits

Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

About The Role

We are makers. We create because we are curious, and we believe that the best way to prove an idea works is to make it real.

As the GCD, Scaled CRM & Performance, you will lead the creative vision, systemic strategy, and asset excellence across our clients' largest scaled digital workstreams. This is a transformation-focused senior leadership role built for a modern creative architect who understands how to build hard-working, high-velocity digital campaigns. You will oversee a cross-functional global team delivering thousands of performance-driven assets annually—including sophisticated lifecycle email ecosystems, B2B and B2C landing pages, performance marketing engines, and platform-native digital campaigns.

Your mandate is to elevate every transactional touchpoint to world-class excellence (clear, useful, human) while driving a culture of responsible automation. You will lead the consolidation of legacy creative teams across business units, stripping out manual friction to establish a modernized, tech-enabled model where human artistry meets machine speed. This role requires immense change management grit; you must possess the leadership presence and strategic stamina needed to restructure legacy teams, challenge defensive ways of working, and systematically transition a massive operational engine into an automated, AI-native future.

Responsibilities

• Systemic Brand & Performance Direction: Enforce an uncompromising narrative and visual standard across all scaled channels. Ensure that high-volume, localized, and automated assets feel premium, clear, and contextually relevant.
• Operational Overhaul & Program Architecture: Partner directly with leadership across account, strategy, production and content innovation to establish comprehensive program management. Lead the structural evolution of the business by turning micro-processes into macro changes, moving the team away from fragmented, manual workflows.
• Responsible Automation & Innovation Culture: Partner with implementation engineers and technology leads to foster a culture of active experimentation, driving the integration of AI across all forms of creative output and ways of making. Oversee the scaled rollout of automated toolkits responsibly, ensuring that technology acts as a creative unlock to expand capabilities without compromising structural quality.
• Uncompromising Artistry Standards: Act as the ultimate gatekeeper for holistic craft across all creative disciplines. Ensure that copywriting, concept development, design standards, email best practices, typography, layout precision, motion graphics, and all other elements of textual and visual artistry are upheld to our highest creative standards, regardless of production volume.
• Unified Vision & Senior Team Evolution: Define the overarching creative roadmap and empower the senior creative leaders underneath you to actively champion it within their dedicated workstreams. Clearly separate high-level strategic vision from day-to-day project execution, ensuring your leadership layer is driving business growth and client confidence while holding teams accountable to a future-facing model.
• Client Trust & Growth Portfolio: Act as an authoritative strategic peer to client VPs and Product Marketing Directors (PMMs). Elevate the agency's relationship from a traditional execution utility to a trusted growth partner that proactively unlocks new digital marketing scopes.

About You

The essentials:

• Senior Agency Leadership: 12+ years of experience leading cross-functional creative teams within top-tier digital agencies or tech-native brand organizations, with a proven track record managing large-scale global accounts.
• Performance Marketing & CRM Mastery: Deep expertise in the architecture of high-volume digital advertising, lifecycle email infrastructure, data-driven CRM systems, and UX/UI performance metrics.
• Technical Literacy & "Maker" Mindset: A forward-thinking leader who understands the mechanics of how work is made and has a proven interest in using AI suites, dynamic creative optimization (DCO), and automated toolkits to accelerate output.
• Exceptional Craft & Precision: A sharp eye for design, motion, and narrative structure. The ability to look at a highly structured B2B deck, a localized performance banner, or a complex email sequence and immediately identify how to elevate its artistic execution.
• Change Management Grit: The senior-level presence and emotional intelligence required to restructure legacy teams, disrupt long-standing production habits, and transition a massive operational engine into an automated, tech-enabled future.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Benefits

What We Offer

• Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range: $170,000—$190,000 USD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.