GC Retail Seasonal Support Store 737

Guitar Center; Charlotte (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K plus company match

mental health support

paid sick/holiday/vacation time

employee discount program

tuition reimbursement options

gig leave

Job summary

Guitar Center is seeking Seasonal Support to greet customers, assess needs, and guide them to the right products. You will engage customers with product knowledge and close sales while supporting store readiness and daily tasks.

You’ll need a strong customer service mindset, attention to detail, and the ability to work nights, weekends, and holidays as part of a dynamic in-store team.

Qualifications

• Customer-focused service experience is desirable.
• Ability to identify opportunities and act independently.
• Clear written and verbal communication with diverse customers.
• Knowledge of sales processes and product basics is helpful.

Responsibilities

• Greet customers and qualify their needs in-store.
• Match customer needs to the right product and pitch solutions.
• Demonstrate product knowledge to customers to enable sales.
• Support store readiness and assist with ongoing tasks as needed.
• Build relationships with customers for future service needs.

Skills

Customer focus

Initiative

Interpersonal communication

Selling

Job description

Pay Rate: Starting at $16.00/hrdepending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Why Guitar Center? Here’s just some of the rewards:

• For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour!
• Medical
• Dental
• Vision
• 401K plus company match
• mental health support
• paid sick/holiday/vacation time
• employee discount program
• tuition reimbursement options

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Seasonal Support, you will serve as the face of Guitar Center in the store, greeting customers, qualifying their needs, matching their need to the right product, and pitching and overcoming objections to close the sale.

A few special characteristics that make our Seasonal Support successful:

• Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.
• Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.

As our Seasonal Support, you will:

• Reach sales targets on services
• Demonstrate product and service knowledge to customers
• Assist customers and guide them through the sales process
• Continual learning through the onboarding, certification, and continuing education process
• Assisting with the execution of all tasks to ensure the store is ready to conduct business and service customers
• Keep an eye on inventory levels and replenish displays as needed
• Clienteling/build relationships with customers to fulfill future service needs
• Additional duties as assigned

Requirements:

• Willing to work nights, weekends, and holidays
• Strong orientation towards providing excellent customer service
• High attention to detail

Preferences:

• Intermediate knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.)

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‑818‑735‑8800 ext. 2862 or by sending an email to [e-mail].