GC Retail Repair Tech Store 766

Guitar Center; Alpharetta (GA); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Mental Health Support

Paid Sick Leave

Paid Vacation

Employee Discount Program

Tuition Reimbursement

Gig Leave

Job summary

An established industry player is seeking a passionate Repair Technician to join their dynamic team. This role offers the unique opportunity to combine your love for music with technical skills, providing maintenance and repair services for customer-owned instruments. You'll play a crucial role in enhancing customer experiences while maintaining store inventory. Join a company that values creativity, inclusivity, and the joy of music, and enjoy perks like gig leave and comprehensive benefits. If you're ready to make a difference in the music community, this is the perfect opportunity for you.

Qualifications

• Skilled understanding of repairing guitars is essential.
• Ability to provide excellent customer service and experience.

Responsibilities

• Service customer-owned instruments with high craftsmanship.
• Interact with customers to ensure a positive experience.

Skills

Customer Service

Guitar Repair Skills

Sales Techniques

Training and Communication

Job description

Why Guitar Center? Here’s just some of the rewards:

For our employees who are musicians, we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission.

As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in the maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.

A few special characteristics that make our Repair Technicians successful:

• Customer Focus: Understands customer service principles and is able to provide an excellent customer experience. Approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Learns quickly and takes positive action without being requested.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
• Training: Able to effectively train learners and communicate information and techniques so that they are retained.

As our Repair Technician, you will:

• Interact with customers, ensuring a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store-owned gear, as requested.
• Complete warranty repair work.
• Additional duties as assigned.

Requirements:

• Skilled understanding of repairing guitars.

Preferences:

• Foundational product knowledge on Guitar Center products.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to [e-mail].