GC Retail Repair Tech Store 226

Guitar Center; Sacramento (CA); On-site; Full time

Job summary

An established industry player in musical instruments seeks a passionate Repair Technician to provide exceptional service and craftsmanship. In this full-time role, you'll engage with customers, ensuring their instruments receive top-notch care while fostering a welcoming environment. Enjoy unique perks such as gig leave for musicians, comprehensive benefits, and a supportive team culture. If you're eager to make a difference in the music community and share your skills with fellow music lovers, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Mental Health Support

Paid Sick Leave

Paid Holiday

Paid Vacation

Employee Discount Program

Tuition Reimbursement

Qualifications

• Skilled understanding of repairing guitars.
• Ability to provide excellent customer service.

Responsibilities

• Interact with customers, ensuring a positive experience.
• Service customer-owned instruments with high craftsmanship.
• Complete warranty repair work.

Skills

Customer Service

Guitar Repair Skills

Sales Techniques

Training and Communication

Job description

Pay Rate: $15.50 - $26.52/hr plus commission depending on location, background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Repair Tech (Guitar), you will perform maintenance and repair services on customer-owned instruments and assist in the maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.

A few special characteristics that make our Repair Technicians successful:

• Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
• Training: Able to effectively train learners and communicate info and techniques so that they are retained.

As our Repair Technician, you will:

• Interact with customers, ensuring a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store owned gear, as requested.
• Complete warranty repair work.
• Additional duties as assigned.

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians, we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to [e-mail].

Requirements

Requirements:

• Skilled understanding of repairing guitars.

Preferences:

• Foundational product knowledge on Guitar Center products.

Position Status

Full-time

About the company

Guitar Center is a leading retailer of musical instruments, lessons, repairs and rentals in the U.S. With more than 290 stores across the U.S. and one of the top direct sales websites in the industry, Guitar Center has helped people make music for more than 50 years. Guitar Center also provides customers with various musician-based services, including Guitar Center Lessons, where musicians of all ages and skill levels can learn to play a variety of instruments in many music genres; GC Repairs, an on-site maintenance and repairs service; and GC Rentals, a program offering easy rentals of instruments and other sound reinforcement gear. Additionally, Guitar Center’s sister brands include Music & Arts, which operates more than 150 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors and students, and Musician’s Friend, a leading direct marketer of musical instruments in the United States.