GC Retail Lessons Lead Store 721

The Guitar Center Company; Knoxville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental Benefits

401K with Company Match

Mental Health Support

Tuition Reimbursement

Paid Time Off

Job summary

A leading music retail company is seeking a GC Retail Lessons Lead. This full-time role focuses on ensuring a great experience for customers and students while managing lesson packages and sales. Candidates must have 3+ years of relevant experience in musical instruction and be proficient in Microsoft Office. The position also requires excellent customer focus, communication, and organizational skills. Join the mission to nurture lifelong musicians with a supportive environment.

Qualifications

• 3+ years of relevant work experience in musical instruction, administration, or retail.
• Must be able to lift up to 25 lbs.
• Intermediate proficiency with Microsoft Office suite.

Responsibilities

• Ensure a great experience for customers and students.
• Sell lesson and rehearsal packages.
• Assist customers with questions and provide facility tours.
• Increase student count through sales and promotions.
• Communicate effectively with parents and students.
• Coordinate lesson schedules with instructor availability.
• Maintain lesson and rehearsal schedules.

Skills

Customer Focus

Interpersonal Communication

Organizational Skills

Performance Management

Sales Promotion

Education

Associate’s Degree

Tools

Microsoft Office

Job description

Join to apply for the GC Retail Lessons Lead Store 721 role at The Guitar Center Company.

Why Guitar Center?

For our employees who are musicians we offer the unique opportunity of gig leave – take time off to share your music with the world and return to your job after your tour! Guitar Center provides robust benefits and perks, including Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

POSITION OVERVIEW

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission.

As our Lessons Lead, you will be responsible for ensuring a great experience for all customers and students by selling lesson and rehearsal packages, assisting customers with questions, and providing tours of the Lessons facility.

Key Characteristics for Success

• Customer Focus: Understands customer service principles and provides an excellent customer experience. Approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Interpersonal Communication: Communicates through written and verbal means with diverse individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Demonstrates respect to others, surroundings, and self.
• Organizational Skills: Utilizes time, energy, and resources to stay on track and achieve goals. Multitasks and pays strong attention to detail in a fast‑paced, high‑urgency environment, completing tasks thoroughly and in a timely manner.
• Performance Management: Leads, manages, and mentors others. Leads by example, develops the skills and capabilities of direct reports, provides effective positive and constructive feedback, and manages a geographically dispersed team.
• Increase the student count within the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students, ensuring an overall positive experience.
• Provide guidance to instructors, their schedules (both teaching and non‑teaching), and students by coordinating lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain the lesson and rehearsal schedules for the facility.
• Additional duties as assigned.

Requirements

• 3+ years of relevant work experience in musical instruction (administration, retail non‑instruction, etc.).
• Must be able to lift up to 25 lbs.
• Intermediate proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

Preferences

• Associate’s Degree.
• Skilled understanding of Guitar Center retail systems and processes.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‑818‑735‑8800 ext. 2862 or by sending an email to [e-mail].

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Manufacturing