Gateway QA Specialist

Globalstar; Covington (LA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with company match

Health Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Wellness Program

Job summary

Globalstar is seeking a Gateway Quality Analyst Specialist to monitor performance, enforce compliance, and transform operational data into actionable insights. The role emphasizes data-driven decision support, cross-functional collaboration, and process improvement across multiple teams.

The ideal candidate will have a detail-oriented mindset, strong analytical skills, and hands-on experience with enterprise platforms such as JIRA, Power BI, Grafana, and NetSuite.

Qualifications

• Bachelor's degree in a related field (Operations Management, Industrial Engineering, Business Administration)
• 2–4 years of experience in a quality analyst, operations compliance coordinator, or similar role
• Equivalent combination of education and relevant work experience will be considered

Responsibilities

• Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track KPIs and team performance
• Identify inefficiencies in workflows and recommend data-driven improvements
• Monitor Moodle training completion and quality assurance processes
• Create and maintain standardization documents and procedures
• Serve as a power user for operational platforms (JIRA, Moodle, PagerDuty, Power BI, Grafana, NetSuite)

Skills

Attention to detail

Written and verbal communication

Cross-functional collaboration

Self-directed

Process improvement

Dashboards & reporting

Power BI

Grafana

NetSuite

PagerDuty

Moodle

Education

Bachelor's degree in Operations Management

Tools

Power BI

Grafana

NetSuite

PagerDuty

Moodle

Job description

Who we are

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives - from any location - for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

Job Details

Description

Who we are

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives - from any location - for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What We Offer

• Work/Life Balance: Paid Time Off, Paid Holidays
• Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary

The Gateway Quality Analyst Specialist plays a critical role in driving operational excellence across the department by monitoring team performance, enforcing compliance standards, and transforming raw operational data into actionable insights. This individual is a detail-oriented, technically proficient professional who thrives in dynamic environments and can collaborate effectively across a broad range of teams and personalities. The ideal candidate brings a process-improvement mindset, strong analytical instincts, and hands-on experience with enterprise operations platforms.

Supervisory Responsibilities

• None

Duties/Responsibilities

Performance Monitoring & Visualization

• Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics
• Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership
• Present data-driven summaries and trend analyses to support management decision-making

Process Improvement & Compliance

• Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data
• Develop and maintain visualizations for inventory management tracking and reporting
• Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements
• Audit user activity and data entry consistency across platforms to enforce quality standards

Training & Quality Assurance

• Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team
• Build and distribute training compliance reports and elevate non-compliance to management
• Conduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practice

Documentation & Standardization

• Author and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistency
• Support the development and lifecycle management of work order and process management documentation
• Lead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptance

Systems & Workflow Management

• Serve as a power user and internal resource for operational platforms including JIRA, Moodle, PagerDuty, Power BI, Grafana, and NetSuite
• Support workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriately
• Coordinate with cross-functional stakeholders to streamline handoffs and reduce process friction

Skills And Competencies

• Exceptional attention to detail with a structured, methodical approach to analysis
• Strong written and verbal communication skills; able to present findings clearly to both technical and non-technical audiences
• Collaborative and adaptable - comfortable working with a wide range of teams and personalities without friction
• Self-directed with the ability to manage multiple priorities in a fast-paced environment
• Process-oriented mindset with a continuous improvement outlook
• Preferred: Power BI, Grafana, NetSuite, PagerDuty, Moodle (or equivalent LMS)
• Demonstrated ability to build operational dashboards and reports from raw data
• Familiarity with facilities or infrastructure operations documentation (MOPs, SOPs, work orders) is a strong plus

Education, Experience, And Licenses/Certifications

• Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred
• 2-4 years of experience in a quality analyst, operations compliance coordinator, or similar role
• Equivalent combination of education and relevant work experience will be considered

Physical Requirements

• Willingness and ability to travel as needed
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Ability to lift 15 pounds at times
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Marginal Functions

A review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.