Gateway Operations Representative

FedEx; Elk Grove Village (IL); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Logistics in Elk Grove Village, IL, seeks a gateway operations professional to manage air freight consolidations, scheduling, and compliance with US export regulations.

You will coordinate with Customer Service, Product, and Global Service Centers, train staff on gateway procedures, and resolve billing issues with airline partners while pursuing continuous process improvements to maximize efficiency and service levels.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years related experience preferred.
• Knowledge of US export regulations, ports and geography.
• Experience with Official Airline Guide (OAG) and The Air Cargo Tariff (TACT) Act.
• Gateway/warehouse operations knowledge.
• Certified to process Dangerous Goods shipments for Air Transport.
• Strong analytical and math skills.
• Air Export Gateway and airline experience preferred.

Responsibilities

• Ensure customer requirements are met and take corrective actions.
• Interact with Customer Service, Product, and Global Service Centers.
• Prepare, control, update and distribute documents for consolidation/deconsolidation.
• Ensure compliance with procedures and regulations.
• Schedule and monitor handling of consolidations and shipments.
• Distribute work to gateway staff; train employees on gateway procedures.
• Follow up with feeder stations to ensure timeliness of delivery and compliance with regulations.
• Negotiate spot rates with airline partners.
• Resolve billing issues with airline partners.
• Work with vendors to ensure high level of service.

Skills

Strong analytical/math skills

Knowledge of US Export Regulations,​/‑

Air Export Gateway experience

Air Export and Airline experience

Education

High school diploma/equivalent

Job description

FedEx Trade Networks manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. This position is responsible for ensuring customer requirements are met and takes corrective actions in case of deviations from customer requirements. Interacts with Customer Service, Product, and Global Service Centers, as required. Prepares, controls, updates, and distributes all required documents regarding consolidation and deconsolidation of freight at gateway level complying with regulations and internal procedures.

Ensures compliance with all operational procedures and regulations.

Schedules and monitors handling of incoming and outgoing consolidations and or shipments, and disposition of consolidations.

Ensures follow up with airlines to ensure consolidations fly as booked.

Assists gateway supervisor in distribution of work

Follows up with feeder stations to ensure timeliness of delivery and compliance with regulations.

Acts as gateway subject matter expert and trains employees on gateways procedures

Ensures updated consolidation schedules are updated

Maximizes margin through effective Unit Load Devise (ULD) build-up

Ensures continuous process improvement to increase efficiencies, reduce waste and improve performance to our customers

Processes air export consolidations

Works closely with other departments/gateways to deliver high level of service to customer

Liaison with all related vendors to ensure highest level of service is achieved

Resolves billing issues between FedEx Trade Networks and airline partners.

Negotiates spot rates with airline partners

Performs other duties as assigned.

High school diploma/equivalent.

Minimum of three (3) years related experience preferred.

Knowledge of US Export Regulations, ports and world geography required. Experience with and usage of Official Airline Guide (OAG) and The Air Cargo Tariff (TACT) Act required. Working knowledge of gateway/warehouse operations required. Certified to process Dangerous Goods shipments for Air Transport required. Strong analytical/math skills required.

Preferred Qualifications: Air Export Gateway experience. Air Export and Airline experience.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay:$25.37 – $35.51 USD Hourly.

Additional Details: Monday - Friday, 8:30 AM - 5:00 PM, Onsite. \"Mandatory overtime may be required during periods of high volume. In addition, working on company recognized holidays may be necessary.\"

Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.