Gatehouse Security Concierge

FirstService Residential; Waxhaw (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental and vision

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Gatekeeper in Waxhaw, NC. The role is the first point of contact for homeowners, board members, residents, guests, and vendors, delivering high-level service and directing individuals as needed.

Responsibilities include handling emergencies, operating gate controls, greeting guests, and ensuring safety. You will follow association policies and support ongoing operations with a focus on reliability and professionalism.

Qualifications

• High school diploma or equivalency required.
• Strong customer service, communication, and interpersonal skills.
• Ability to stand, walk, and navigate the property for long periods.
• Ability to work extended hours and weekends.
• Capable of lifting up to 25 lbs and working in various weather conditions.

Responsibilities

• Understand and respond to emergencies; operate electronic gate control systems.
• Provide exceptional service to residents and guests.
• Greet and direct residents and guests to their destination.
• Comply with safety regulations and gate house policies.
• Maintain protocol per association guidelines.
• Perform/assist with operations to maintain workflow and schedules.
• Notify supervision of equipment issues or material needs.

Skills

Customer service

Communication skills

Interpersonal skills

Mobility / walking

Stamina for long shifts

Ability to work weekends

Safety awareness

Multi-tasking

Education

High school diploma or equivalency

Tools

Gate control systems

Job description

FirstService Residential is seeking a Gatekeeper in Waxhaw, NC. The role is the first point of contact for homeowners, board members, residents, guests, and vendors, delivering high-level service and directing individuals as needed.

Responsibilities include handling emergencies, operating gate controls, greeting guests, and ensuring safety. You will follow association policies and support ongoing operations with a focus on reliability and professionalism.