Gate Services Assistant (COR)

Military, Veterans and Diverse Job Seekers; Riverside (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Riverside County is seeking a Gate Services Assistant (COR) to support landfill operations in the county. The role requires handling cash, documenting transactions, and ensuring safe, compliant site access for the public.

You will screen customers, enforce rules, weigh loads, and assist with traffic and access at the site, contributing to efficient operations and accurate reporting.

Qualifications

• Six months of customer service experience with primary responsibility for cash handling.
• Six months of performing clerical work or front-desk duties related to operations.
• Knowledge of simple recordkeeping and basic arithmetic.
• Ability to read, understand, and apply regulations for landfill site use and operation.

Responsibilities

• Screen customers to determine proper waste classifications and provide directions for dumping locations.
• Prohibit dumping of unacceptable waste and refer haulers to appropriate sites.
• Weigh vehicles, calculate and collect fees, and issue receipts; record transactions.
• Prepare daily revenue reports and maintain scale house in safe condition.
• Provide information on site hours, locations, and landfill rules; assist with inquiries.
• Troubleshoot computer equipment issues and relay problems to staff.
• Open/close site daily and assist with traffic control; manage congestion and direct visitors.
• Maintain supplies and assist with inventory requests.
• May operate diesel generator and monitor equipment as needed.
• May refuse entry to non-compliant individuals.

Skills

Cash handling

Customer service

Public interaction

Regulatory knowledge

Arithmetic accuracy

Education

High School Diploma or GED

Job description

About the job Gate Services Assistant (COR)

EXAMPLES OF ESSENTIAL DUTIES

• Screen customers to determine the proper classification of waste materials and recyclables according to established regulations and policies; provide directions for dumping locations by customer and/or waste type.
• Prohibit dumping of unacceptable waste and refer haulers to appropriate sites where possible; using platform scales, weigh vehicles in order to assess appropriate fees, and determine the tare weight of vehicles if necessary.
• Calculate and collect appropriate fees; assess and determine fees based on the classification of waste material and the weight or volume of each load; collect fees by cash, credit card or Department account transaction; issue receipts and record the amount and type of refuse for each transaction.
• Prepare daily reports of revenue and receipts; maintain scale and scale house in safe and operable condition at all times; may prepare and deliver daily bank deposits.
• Provide customer service; answer inquiries and provide general information to the public concerning operating hours, site locations and directions; explain landfill rules, safety protocols and dumping instructions.
• Troubleshoot computer equipment issues; relay problems to appropriate staff, and subsequently process customers manually.
• Open and close site daily and assist with traffic control; control traffic when area is congested; notify supervisor of stalled vehicles; ensure the site is clear of visitors at closing.
• Keep track of business supplies and inventory; submit requests for supplies as needed.
• May operate and perform checks on diesel generator.
• May exercise right to refuse entry to customers not conforming to regulations.

MINIMUM QUALIFICATIONS

OPTION I

Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: Six months of customer service experience with primary responsibility for cash handling and interfacing with the public.

OPTION II

Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: Six months of performing clerical work directly related to landfill operations.

ALL OPTIONS

Knowledge of: Simple recordkeeping procedures and basic arithmetic.

Ability to: Read, understand, and apply regulations pertaining to the use and operation of County landfill sites; categorize objects consistently according to verbal descriptions; perform arithmetic computations quickly and accurately; keep accurate, complete records according to prescribed procedures; explain and enforce regulations, policies and procedures in a tactful and courteous manner; accept responsibility and work independently; communicate effectively with others in investigating complaints and resolving disputes regarding landfill site operation.

License/Certificate Requirement: Possession of a valid Class C California Drivers.