GATE AMBASSADOR

ABM industries; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

ABM Industries' Gate Ambassador role oversees a designated group of gates and ensures smooth wheelchair passenger transitions, coordinating with wheelchair agents and gate staff to handle high-volume periods.

The position requires a focus on communication, multitasking, and timely transfers, with responsibilities across scheduling, equipment readiness, and passenger support.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• Experience in customer service preferred.
• Ability to read, write and communicate in English.
• Ability to lift and maneuver wheelchairs.
• Willingness to work weekends and holidays.
• Must meet all requirements for airport SIDA badge and Customs Seal (if applicable).

Responsibilities

• Monitor and manage a group of assigned gates to ensure all passengers who need wheelchairs receive assistance efficiently.
• Communicate with passengers about the airport and airline services available.
• Assist passengers who need a wheelchair between connecting flights when needed.
• Support and assign Passenger Assistants when multiple passengers require extra assistance.
• Coordinate with dispatcher, coordinator and shift leaders regarding gate assignments, delays, or passenger issues.
• Report issues such as late arrivals, no-shows, or gate changes.
• Ensure an adequate number of wheelchairs are available and organized for each gate.
• Maintain awareness of flight schedules and arrival times to anticipate transfer needs.

Skills

Customer service

English proficiency

Communication

Education

High school diploma or GED

Job description

Overview

The Gate Ambassador is responsible for overseeing a designated group of gates and ensuring smooth and timely wheelchair passenger transitions. This role supports both the passengers and wheelchair agents by managing gate coordination, organizing wheelchair availability, and assisting with transfers, especially during high-volume situations. The Gate Ambassador acts as a communication bridge between the gate, passenger who need wheelchairs receive assistance efficiency .

Responsibilities

• Monitor and manage a group of assigned gates to ensure all passengers who need wheelchairs receive assistance efficiently.

• Communicate with passengers about the airport and airline services available.

• Assist with the passengers who need a wheelchair between connecting flights when needed.

• Support and assign Passenger Assistants when there are multiple passengers or needing extra assistance.

• Coordinate with dispatcher, coordinator and shift leaders regarding gate assignments, delays, or passenger issues.

• Report on any issues such as late arrivals, no-shows, or gate changes.

• Ensure an adequate number of wheelchairs are available and organized for each gate.

• Maintain awareness of flight schedules and arrival times to anticipate transfer needs.

Qualifications

• Must be 18 years of age or older.

• High school diploma or GED required.

• Previous experience in customer service. or similar work experience preferred.

• Ability to work in a fast-paced, time-sensitive environment.

• Must be able to read, write and communicate in English.

• Effective communication skills and professionalism.

• Collaborator with an initiative-taking and helpful attitude.

• Able to lift and maneuver wheelchairs when needed.

• Flexibility to work various shifts, including weekends and holidays.

• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.

ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.