GARDEN CTR/DEPT LEADER

Fred Meyer; Twin Falls (ID); On-site; USD 35,000 - 55,000; Full time

Job summary

Fred Meyer seeks a department leader to create an outstanding customer experience and maintain a safe, clean department. You will direct all department functions, support daily operations, and promote our Customer 1st strategy with a focus on service and safety.

The role requires effective communication, basic math, stress management, and at least a high school diploma or equivalent. Prior retail leadership is a plus in this fast-paced store environment.

Qualifications

• Strong communication skills required for interactions with customers and team members.
• Ability to remain calm and productive under pressure in a busy retail environment.
• Dedication to delivering exceptional customer service and supporting store goals.
• Understanding of basic math for cashier operations and inventory checks.

Responsibilities

• Create outstanding customer experiences through exceptional service.
• Direct and supervise all functions and duties for the department.
• Support day-to-day department operations and ensure safety and cleanliness standards.
• Embrace Company 1st strategy and promote core values of respect, integrity and safety.
• Coordinate with associates to balance customer flow and staffing needs.

Skills

Effective communication

Stress management

Customer service

Attention to detail

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Ability to handle stressful situations
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older

Desired

• Management experience
• Retail experience
• High school diploma or equivalent
• Second language: speaking, reading and/or writing
• Develop adequate scheduling to balance customer volume with associate needs.
• Adhere to all local, state and federal health and civil codes.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Understand the store's layout and be able to locate products.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Observe scheduled shift operating hours.
• Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
• Demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Authorize any manager discretion markdowns.
• Understand and perform cashier functions.
• Ensures seasonal plans are executed to standard.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.