Garden Center Lead: Inventory, Merchandising & Service

Southern States Corporation; Carrboro (NC); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Southern States Cooperative, Inc. seeks an experienced Garden Center Leader to oversee daily operations indoors and outdoors, manage inventory, and deliver outstanding customer service.

You will supervise staff, train associates, plan seasonal merchandising, and work with vendors to ensure product availability, while upholding safety standards.

This role requires a passion for plants, retail operations, and strong communication skills to build lasting customer relationships in our community.

Qualifications

• Associate's or Bachelor's degree in Horticulture, Plant Science, Agronomy, Business Management, or a related field preferred.
• 2+ years of experience purchasing and managing nursery inventory (annuals, perennials, trees, shrubs).
• 5+ years of experience in retail garden center operations, greenhouse production, nursery management, or related industry.
• Proven ability to lead, coach, and develop associates in a fast-paced retail environment.
• Strong knowledge of plants, lawn and garden products, seasonal merchandising, and customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Valid driver's license required.
• Ability to obtain forklift certification and other location-specific certifications as needed.

Responsibilities

• Lead daily Garden Center operations, including sales, merchandising, inventory management, and customer service.
• Procure and manage nursery stock, including annuals, perennials, trees, shrubs, and seasonal products.
• Monitor inventory levels and work with vendors to ensure the right products are available at the right time.
• Coach, train, and motivate team members to provide outstanding customer service and product knowledge.
• Assist customers with plant selection, garden planning, and product recommendations.
• Create engaging displays and seasonal merchandising plans to drive sales and enhance the customer experience.
• Maintain a clean, safe, and organized work environment while ensuring compliance with company safety standards.
• Support facility goals by managing inventory accuracy, controlling shrink, and contributing to overall profitability.
• Represent Southern States in the local community and build strong customer relationships.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Customer service

Education

Horticulture/Plant Science degree

Tools

Forklift certification

Job description

Southern States Cooperative, Inc. seeks an experienced Garden Center Leader to oversee daily operations indoors and outdoors, manage inventory, and deliver outstanding customer service.

You will supervise staff, train associates, plan seasonal merchandising, and work with vendors to ensure product availability, while upholding safety standards.

This role requires a passion for plants, retail operations, and strong communication skills to build lasting customer relationships in our community.