Gap Inc. Senior Manager, Technology Portfolio Governance

BoF Careers; Pleasanton (CA); On-site; USD 169,000 - 220,000; Full time

Benefits offered by this job

Merchandise discount

Generous Paid Time Off

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Gap Inc. is seeking a Senior Manager, Technology Portfolio Governance to lead the governance backbone of the GTS portfolio from planning to delivery. You will consolidate demand, capacity, and financial baselines, and own intake workflows across multiple product teams.

You will also drive data hygiene in Clarity/Jira, oversee vendor operations, and partner with Finance on capex/expense reconciliation while delivering executive-ready reporting and risk flags.

Qualifications

• 8-10+ years of experience in technology portfolio governance, demand/capacity management, resource planning, or vendor operations.
• Strong Agile and Quarterly Planning process experience; translate engineering demand into funded capacity plans.
• Hands-on proficiency in Jira and Jira Product Discovery (JPD) for roadmap and demand structuring, plus Clarity for resource and financial tracking.
• Solid project management fundamentals and knowledge on planning, dependency tracking, and status reporting across multiple workstreams.

Responsibilities

• Support Annual and Quarterly Planning by consolidating portfolio demand, capacity, and baselines into a single planning input.
• Own the demand intake process end-to-end with clear scope, funding, and guardrails.
• Coordinate demand-capacity planning with PdMs, TPMs, Engineering, and Finance to close gaps.
• Manage resource planning across MSP and non-MSP populations and onboard into Clarity and Jira.
• Ensure data hygiene in Clarity, audit regularly, and fix root causes with system owners.
• Track vendor/MSP utilization against capacity ceilings and flag risks to finance.
• Oversee managed services governance on vendor timesheet compliance and allocation accuracy.
• Provide training materials and office hours to keep demand and delivery data accurate.
• Produce portfolio reports and support quarterly leadership readouts with Finance.

Skills

Agile & planning

Demand/capacity mgmt

Vendor management

Stakeholder communication

PMO experience

Cross-functional collaboration

Executive reporting

Budget tracking

Vendor governance

Tools

Jira

Jira Product Discovery

Clarity

Job description

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio-Old Navy, Gap, Banana Republic, and Athleta-each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We're driven by a shared purpose: to bridge gaps-between people, perspectives, and possibilities-to create a better world.

We're building a team that performs at a high level-people who think boldly, take ownership, and turn ideas into impact. If you're ready to learn fast and help shape what's next, you'll fit right in.

About The Role

The Senior Manager, Technology Portfolio Governance sits within the Strategy & Governance team inside the Global Technology Organization (GTS) and owns the operational backbone of the function: Support Annual and Quarterly Planning, Portfolio Governance, demand intake, vendor and internal resource planning and tracking, and the AI-enabled tooling that runs governance day to day. It is a high-visibility, execution-focused role that turns portfolio strategy into working process - partnering closely with TPMs, Product/Delivery Managers, Engineering, Finance, and vendor account teams to keep demand, capacity, and reporting accurate and current across the GTS portfolio.

What You'll Do

• Support the Annual and Quarterly Planning process by consolidating portfolio demand, capacity, and financial baselines across GTS into a single, accurate planning input for portfolio stakeholders; own the supporting governance documentation and standards
• Own the demand intake process for the GTS portfolio end-to-end, defining/adopting the intake template and workflow, ensuring every submission carries clear scope, funding, and guardrails before it enters planning
• Own the demand-capacity planning and reconciliation, coordinating with PdMs, TPMs, Engineering, and Finance to close gaps before they become delivery risk
• Own resource planning across both MSP and non-MSP populations, validating funding, own resource mapping and ensuring clean onboarding into Clarity and Jira
• Own Clarity resource data hygiene, enforcing accuracy, audit on a recurring cadence, and fix root causes with system owners rather than repeat corrections
• Track vendor and MSP utilization against contracted capacity ceilings, resolving allocation and demand discrepancies, and flag risk to finance and portfolio governance
• Own managed services process governance on vendor timesheet compliance and Clarity allocation accuracy partnering with vendor account leads on standards adherence
• Enable stakeholders through training materials and standing office hours for TPM and Engineering teams, keeping demand and delivery data accurate across reporting and carryover tracking
• Produce recurring portfolio reporting and own supporting sections of quarterly leadership readouts, partnering with Finance on Capex/Expense reconciliation and the Director on final materials

Who You Are

• 8-10+ years of experience in technology portfolio governance, demand/capacity management, resource planning, or vendor operations - ideally within a large-scale enterprise or retail technology environment.
• Strong Agile and Quarterly Planning process experience; able to translate engineering demand into structured, funded capacity plans.
• Hands-on proficiency in Jira and Jira Product Discovery (JPD) for roadmap and demand structuring, plus Clarity for resource and financial tracking.
• Solid project management fundamentals and knowledge on planning, dependency tracking, and status reporting across multiple concurrent workstreams.
• Working knowledge of project finance Capex/Expense distinctions, budget-to-actuals tracking, and funding ceiling management.
• Working knowledge of managing vendor delivery operations, including SOW governance, headcount-based contracts, and demand-capacity alignment across multiple product teams.
• Comfortable coordinating across a wide stakeholder set of TPMs, PDMs, Engineering leads, Finance, and vendor account teams; without formal authority over all of them.
• Exceptional process rigor; able to define intake workflows, enforce compliance, and hold stakeholders accountable without being bureaucratic.
• Clear, direct, insight-first communicator; experience presenting operational data and risk flags to senior technology leadership.
• Comfortable operating with ambiguity; can design structures where none exists and build stakeholder trust quickly.
• Comfort working alongside Ai-enabled tooling and automation in a governance, reporting, or PMO context.
• Prior experience in an offshore earshore vendor governance model.
• Familiarity with Capex/Expense project accounting in technology portfolios.
• Experience in retail, apparel, or consumer-facing technology organizations.
• Exposure to PMO or TMO operating models, portfolio health reporting, and QP governance ceremonies

Salary Range:

$169,200.00 - $220,000.00

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits At Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.