Games Support Tech

Dave & Buster's Management Corporation, Inc.; Dallas (TX); On-site; USD 10,000 - 23,000; Full time

Benefits offered by this job

Free games

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Dave & Buster’s in Dallas is seeking Gaming Support Techs or Midway Techs to repair and maintain our games, simulators and equipment while assisting guests and ensuring a fun, safe midway area. The role requires friendly interaction, reliable schedule availability including weekends, and comfort with physical tasks.

Flexible shifts and a benefits package are highlighted; the environment emphasizes teamwork and guest satisfaction.

Qualifications

• Must be friendly and able to smile a lot while working days, nights and/or weekends.
• Must be at least 18 years of age.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Ability to work in a noisy, fast paced environment.

Responsibilities

• Deliver an unparalleled Guest experience through food, drinks and games in a fun environment.
• Keeps supervisor informed of problems and takes corrective action as needed.
• Provides timely and accurate service while managing wait times and communicating with Guests and Team Members.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions.
• Assists Guests by repairing and maintaining amusements equipment in a timely manner.
• Loads and refills tickets in redemption games and secures ticket storage areas.
• Assists Guests with requests and questions and makes recommendations.
• Maintains favorable relationships with all Team Members to promote morale and productivity.

Skills

Customer service

Communication

Teamwork

Job description

Job Description

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.

NITTY GRITTY DETAILS

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.


• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.


• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.


• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions.


• Smiles and greets Guests upon entering Midway.


• Assists Guests by repairing and maintaining amusements equipment in a timely manner.


• Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.


• Assists the Guest with all requests and answers questions as needed and makes recommendations.


• Bids farewell to Guests leaving.


• Ensures everything was satisfactory and invites Guests to return.


• Notifies Manager of any Guest that is perceived to be unhappy.


• Responsible for stocking, displaying, and securing merchandise in all storage areas.


• Conducts merchandise inventory during and after shift, if applicable.


• Checks for restocking of necessary supplies.


• Brings all areas up to standard.


• Discusses problem areas with Manager.


• Reviews the cleanliness and organization of the Midway games.


• Ensures all games are clean and unobstructed.


• Properly positions and set up displays to increase Guest traffic and promote sales.


• Assists in daily maintenance and organization of tech room and storage areas.


• Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.


• Assists with general store maintenance as directed by management.


• Assists other Team Members as needed.


• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.


• Must be friendly and able to smile a lot while working days, nights and/or weekends as required.


• Technical and/or electrical skills preferred, but not required.


• Must demonstrate ability to clearly communicate with Guests and other Team Members.


• Must be at least 18 years of age.

Requirements STUFF OUR ATTORNEYS MAKE US WRITE

• Work days, nights, and/or weekends as required.


• Work off an extension ladder.


• Work in noisy, fast paced environment with distracting conditions.


• Move about facility and stand for long periods of time.


• Read and write handwritten notes.


• Lift and carry up to 30 pounds.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

As an equal opportunity employer, Dave & Buster’s is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.

Salary Range: 7.25 - 16.5

We are an equal opportunity employer and participate in E-Verify in states where required.

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus your co-workers are awesome!