Games Area Manager

Carowinds; Gastonia (NC); Vor Ort; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

3 weeks vacation

Medical coverage options

401K match

Free entry to all parks

Tickets for friends and family

Discounts on food and merchandise

Employee events

Zusammenfassung

Carowinds is seeking a Management-level Retail Operations professional to oversee merchandise and games across park locations. You will supervise seasonal managers and staff, drive sales, monitor inventory, and ensure exceptional guest service with a focus on continuous improvement.

The role requires 3–5 years in large-scale retail operations, preferably in an amusement park environment. A flexible schedule including nights and weekends is expected, with benefits and employee events provided.

Qualifikationen

• 3–5 years in large-scale retail operations management.
• Amusement park or similar experience preferred.
• Ability to pass a mandatory drug test where required.
• Ability to pass background checks per policy.
• Thrives in a fast-paced environment with shifting priorities.
• Knowledge of labor laws and basic accounting procedures.

Aufgaben

• Manage planning, coordinating and implementing retail operations across the Park.
• Supervise seasonal staff, including scheduling, reviews and development.
• Maintain high retail standards; oversee visual merchandising and product programs.
• Plan budgets and monitor labor, revenue and inventory to meet goals.
• Develop pricing strategies; monitor sales performance and promotions.
• Communicate with Park managers and staff; prepare performance reviews and reports.
• Ensure compliance with safety, policy, and guest-service standards.

Kenntnisse

Retail management

Leadership

Inventory control

Staff development

Budgeting

Tools

POS systems

MS Excel

Jobbeschreibung

Shift/ Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs.

Responsible for managing the operation of the retail departments, consisting of merchandise and games, to maximize business results, monitor inventory and adapt to consumer buying behavior. This position supervises the performance of seasonal managers and associates to ensure all retail locations maintain the highest quality presentation, drive sales growth and deliver exceptional guest service with a goal for constant improvement. High levels of self-motivation, leadership and development, initiative, multi-tasking and time management are essential.

• 3 weeks paid vacation (6 sick days, 8 paid holidays)
• Several medical coverage options to fit your needs best
• 401K match
• FREE entry to ALL our parks and water parks!
• Complimentary tickets for friends and family
• Discounts on food and park merchandise
• Full-time and part-time employee events and gatherings

Overview

Job Status/Type: Full time

Position Level: Management

Shift/ Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs.

Responsible for managing the operation of the retail departments, consisting of merchandise and games, to maximize business results, monitor inventory and adapt to consumer buying behavior. This position supervises the performance of seasonal managers and associates to ensure all retail locations maintain the highest quality presentation, drive sales growth and deliver exceptional guest service with a goal for constant improvement. High levels of self-motivation, leadership and development, initiative, multi-tasking and time management are essential.

Benefits:

• 3 weeks paid vacation (6 sick days, 8 paid holidays)
• Several medical coverage options to fit your needs best
• 401K match
• FREE entry to ALL our parks and water parks!

Perks:

• Complimentary tickets for friends and family
• Discounts on food and park merchandise
• Full-time and part-time employee events and gatherings

Responsibilities

• Manages the planning, coordinating and implementing of some or all retail operations of the Park, ensuring compliance with all applicable policies, procedures, regulations and standards of quality and safety. Positively develops all Park associates and promotes division goals on a daily basis. Must be self-motivated, driven and have excellent initiative.

• Supervises seasonal staff, including instructing, assigning, reviewing and planning work of others, maintaining high standards, coordinating activities, hiring and placement, acting on associates problems, recommending and approving associate promotions, transfers, scheduling and discipline and recommending discharge. Encourages a safe, respectful and pleasant work environment. Focuses on coaching and developing a team for long term to increase overall associate retention.

• Develops, implements and evaluates quality assurance measures. Maintains the highest retail location standards and relocates and/or purchases products as needed to increase profitability. Creates and teaches visual display techniques following established and frequently trend driven visual presentation guidelines. Coordinates and oversees locations set-up before Park opening, including counting in received products, moving fixtures and products, visual merchandising and coordinating product programs. Recognizes and quickly reacts to current retail trends. Reviews department policies and procedures on a continuous basis, making specific recommendations to improve service and efficiency.
• Achieves financial goals through preparation and adherence to labor and revenue budgets and multiple expense accounts for all retail locations in the Park. Prepares monthly and quarterly financial and inventory reprojections, monitors and adjusts expenditures as needed. Creates, receives and reviews various records and reports including expenses, revenue, cash variance, labor dollars and hours, hiring levels, purchase orders, sales, schedules and inspection reports.
• Formulates, submits and implements pricing strategies by reviewing sales and revenue performance; determining additional needed sales promotions and closely monitoring inventory levels, product turnover and profit margin.
• Interacts and communicates with various groups and individuals such as immediate supervisor, other Park managers and staff, subordinates, consultants, counterparts etc. Prepares and delivers regular professional quality presentations to review past performance and deliver planned strategy for the future.
• Adheres to and enforces all Carowinds policies and procedures, including safety, appearance, attendance and EEO policies, and demonstrates a commitment to guest service in all aspects of employment.
• Other duties as may be assigned.

Qualifications

• 3 to 5 years related experience in large scale retail operations management.
• Amusement park, or similar operational experience, preferred.
• Ability to pass a mandatory or random drug test, per Company policy, unless prohibited by federal, state or provincial law.
• Ability to pass a background check, which may include, but is not limited to criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
• Excels in a fast paced changing environment.
• Understanding of federal, state and local labor laws.
• Knowledge of related accounting procedures, profit/loss statements, general ledger, and point of sales systems.
• Proven leadership skills and experience managing continuous process improvement with the ability to think outside the box and challenge the status quo.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook.
• Must be able to work a flexible schedule including most weekends and often holidays.