Future Opportunities: Retirement Implementation Specialist

Rozgoo; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

Gusto is seeking an Implementation Specialist to manage end-to-end onboarding of 401(k) plans on the Gusto platform. This role involves guiding plan sponsors and administrators through either new plan setup or a full conversion lifecycle, from initial handoff to asset transfer and first contribution.

The ideal candidate is proactive, highly organized and experienced in client-facing implementation, comfortable handling a high-volume book of business with meticulous attention to detail.

Qualifications

• Client-facing implementation experience required; able to manage a high-volume book of business with attention to detail.

Responsibilities

• Manage end-to-end 401(k) onboarding on the Gusto platform.
• Guide sponsors through either new plan setup or full conversion lifecycle.
• Oversee asset transfer, data reconciliation, and first contribution.

Skills

Client-facing

Onboarding

Implementation

Process guidance

Job description

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role

The Implementation Specialist manages the end-to-end onboarding experience for 401(k) plans on the Gusto platform, spanning both new plan implementations and conversions from existing retirement plan providers. Depending on team assignment, this role guides plan sponsors and administrators through either a new plan setup or a full conversion lifecycle (from initial handoff through asset transfer, data reconciliation, and first contribution). The ideal candidate is proactive, organized, and experienced in client‑facing implementation — comfortable managing a high-volume book of business, maintaining meticulous attention to detail, and confidently guiding employers through complex, multi-step processes. They work exclusively with plan sponsors and administrators and bring both operational rigor and a client‑first mindset to every interaction.

About the Team

The Retirement Onboarding team oversight two of the most consequential moments in