Future Opening: Assistant General Manager

Goldfish Swim School; Rockville (MD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid training

Consistent schedule

Specializations in infant/specialNeeds

Free family swim lessons after 3+mo

Healthcare stipend

401(k) matching

Job summary

Goldfish Swim School is seeking a leadership-level manager to oversee daily operations, coach staff, and ensure high-quality swim instruction and customer service. The role emphasizes creating a fun, engaging culture while maintaining safety and efficiency across the school.

You will onboard new team members, provide sales and marketing training, and develop staff for internal growth while upholding Goldfish standards and operating procedures.

Qualifications

• Two+ years management experience required.
• High energy and ability to create positive environment.
• Excellent communication and organizational skills.
• Problem-solver who can support all school functions.
• Passionate about working with children of all ages and abilities.

Responsibilities

• Direct daily operations to meet Goldfish Swim School SOPs.
• Manage staff to ensure high productivity and customer satisfaction.
• Onboard and train new staff for superior swim instruction and customer service.
• Provide sales and marketing training to staff.
• Learn and use software for booking, scheduling, reporting, and admin tasks.
• Support pool operations to maintain safe, sanitary swim environment.
• Develop employees from within through coaching and mentorship.
• Implement and train on Emergency Action Plan and safety procedures.

Skills

Management experience

Communication skills

Organizational skills

Problem-solving

Staff leadership

Customer service

Education

High school diploma or GED

Bachelor’s degree or higher preferred

Job description

Benefits:

• 401(k) matching
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Are you looking for a great job where the work is actually fun? Do you want to work somewhere you can make a difference every single day? We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool.

As a member of our leadership team, you believe great managers lead from the front. You believe that culture is important; you set the standard for excellence and are comfortable coaching others to achieve success! You believe every child deserves high-quality swim lessons!

Job Benefits:

• Paid training (includes all safety and pool operator certifications)
• Consistent schedule - no late nights or weekends!
• Opportunities to specialize in a programming area: infant lessons, special needs lessons, or swim team coaching
• Free swim lessons for your immediate family (after 3 months of employment)
• Healthcare stipend
• 401(k) matching

Position Requirements:

• High energy - you believe work should be fun and you work to create a positive environment for those around you.
• A willingness to learn and grow - we will teach you how to swim if you are currently a non-swimmer!
• Excellent communication and organizational skills
• A problem-solver - able to quickly adapt and support all functions of the school.
• Passionate about working with children of all ages and ability levels.
• Must pass background examinations (included with training)

Duties and Responsibilities:

• Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
• Manages the staff to ensure high productivity, excellent performance and positive employee satisfaction.
• Onboarding: trains and oversees new staff to provide superior swim instruction and golden customer service to the students and families of GSS.
• Provides sales and marketing training to all qualified sales staff to better promote the program.
• Gains knowledge and experience with all software programs to assist with booking, scheduling, reporting, and all administrative functions.
• Helps with pool operations to ensure a safe and sanitary swim environment
• Believes in developing from within: actively seeks to coach and develop employees and believes in developing from within.
• Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience:

• Two or more years management experience required.
• High school diploma or GED is required.
• Bachelor’s degree or higher preferred.
• Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider preferred.
• Two or more years as a swimming instructor preferred.

Certificates and Licenses:

• Maintains active Lifeguard, CPR/AED and first Aid certification NOT required when applying, but must be willing to achieve certification(s) in the first 60 days of employment.

Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
Compensation: $45,000.00 - $55,000.00 per year

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion.Not just a passion for kids or a passion for swimming…it’s a special passion for changing - even saving - lives, by being a part of kids learning to swim.

When you work at Goldfish, you’re not just an employee. You’re a part of something bigger. You’re making an impact; a splash in the lives of the children in your community. You’re an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job – it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words – they’re embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.