Future Member Services Representative

Planet Fitness - United FP Management, LLC; National City (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness company is seeking a Member Services Representative (MSR) in National City, CA. This role involves creating a welcoming atmosphere for members, managing front desk operations, and providing exceptional customer service. Candidates should have a background in customer service and a passion for fitness. The position offers opportunities for personal and professional growth within the organization. Health certifications (CPR) and a positive attitude are essential for success.

Qualifications

• Customer service experience preferred, with a focus on exceptional service.
• Basic proficiency in computers, essential for front desk tasks.
• Ability to demonstrate a positive attitude and engage with members.

Responsibilities

• Greet members and guests, enhancing their experience.
• Manage front desk tasks, including member check-in and phone inquiries.
• Promote membership and product sales effectively.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Experience in sales

Exceptional customer service skills

Strong listening and problem-solving ability

Education

High School diploma/GED equivalent

Job description

Job Summary

(MSR) position at Planet Fitness is more than just a job, it is an opportunity for personal development, leadership, organization and to maximize your career while helping improve the lives of our members. The upbeat environment and friendships you will gain are a bonus. Our MSR’s are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry. While working with us you have the opportunity to learn skills applicable to any future job, develop life‑long relationships, and grow your career with the company. We believe in promoting from within and most of our managers started out in this role.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforce the Judgement Free zone.
• Always smile and be courteous.
• Take prospects on tours.
• Handle all front desk related activities, including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Help members download PF Mobile App.
• Facilitate necessary updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Complete assigned cleaning areas.
• Promote sales of tanning lotions and memberships.
• Create connections with the community.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Experience in sales.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR certification AED/First Aid/CPR.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the club phone during shift.
• Must be able to occasionally lift up to 50 lbs.