Funeral Support Specialist (part-time)

S.E. Combined Services of Florida; Wilson (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

S.E. Combined Services of Florida is seeking a Funeral Support Specialist to assist with day-to-day operations at our facilities. You will perform first call removals, assist with casketing, set up service areas, drive company vehicles, and support funeral services and ceremonies with compassion.

Candidates should have a high school diploma, a clean driver record, and strong communication skills. The role involves both office duties and hands-on tasks, including weekend on-call rotation as

Qualifications

• Customer service experience is a plus.
• Strong communication skills required.
• Computer knowledge is required.

Responsibilities

• Drive company vehicles for first call removals and transport deceased.
• Assist with casketing and dressing of deceased.
• Set up service areas and assist with funerals and ceremonies.
• Answer phones courteously and direct inquiries to appropriate team members.
• Maintain vehicle cleanliness and proper fueling; follow chain-of-custody procedures.

Skills

Customer service

Communication skills

Computer literacy

Compassionate

Bilingual

On-call

Education

High school diploma

Job description

Our associates celebrate lives. We celebrate our associates.

A Funeral Support Specialist is responsible for assisting with funeral home and cremation day-to-day operations, which includes physical work and office related tasks. Duties include first call removals, assisting with casketing, setting up service areas and driving company vehicles. Office duties include answering phones courteously and politely and assisting with funerals, memorials and other services or ceremonies as requested.

JOB RESPONSIBILITIES

• Safely drives company owned professional vehicles to perform "first call" removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures
• Maintains knowledge of applicable company policies and procedures and ensures that they are carried out at all times.
• Follows processes for chain-of-custody, paperwork and deceased identification
• Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures
• When taking a First Call, gathers all information related to a passing, enters information into company systems, sends "Release Authorizations" as needed, and dispatches for pick-up.
• For home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impression
• Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled
• Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles
• Directs phone calls to appropriate team members. Able to answer phone calls for families and answer all necessary questions they might have or ability to gather information/find the answer.
• Greets and receives client families and/or other people entering the building for information and assistance
• Maintains a friendly attitude while offering assistance and guidance to all people entering the location
• Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly
• Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service
• Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers
• Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities
• Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned
• Transport deceased to and from the crematory; to airports; funeral homes and other designated locations
• Run errands such as for floral delivery, picking up supplies, documents, etc.
• May transfer and split cremated remains, log properly, and store said remains into cremation cabinet.
• May release cremated remains to specified person on forms. Follows processes for chain-of-custody, paperwork, and deceased identification.
• May release personal effects to specified person on forms, marking those items as leaving company custody, and uploading necessary forms.
• May maintain logs for cremated remains, personal effects, and other product inventory as needed.
• May execute and finalize items for services, including, but not limited to, securing payments, printing and/or ordering stationary materials, coordinating with outside vendors, obtaining signatures on paperwork, etc.
• Other tasks as deemed necessary by Management during day-to-day operations.

MINIMUM REQUIREMENTS

• Education
  • High School diploma or equivalent
• Certification/License
  • Valid state/province driver's license with a clean driving record
• Experience
  • Customer service experience a plus
  • Funeral service experience a plus
• Knowledge, Skills and Abilities
  • Professional appearance required. Suits are required when in contact with families; casual attire for vehicle maintenance, general cleaning and outdoor maintenance responsibilities
  • Computer knowledge is required.
  • Ability to follow instructions given over the phone or in person
  • Ability to work and communicate effectively with others
  • Ability to work with kindness and compassion for the deceased and their families
  • Ability to maintain composure in challenging situations
  • Good verbal and written communications skills
  • Ability to maintain confidentiality
  • Comfortable speaking to customers on the phone about sensitive matters.
  • Bilingual preferred.
  • May require ability to work an on-call rotation schedule including weekends
• Work Conditions
  • When considering the work hours associated with this job, the following factors may apply:
    • Work Environment
    • Work indoors and outdoors during all season