Funeral Services Assistant (part-time)

Service Corporation International; Shallotte (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Service Corporation International is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations and to assist families with information about funeral and cremation topics. The role involves customer service, answering phones, and assisting on services as requested by management.

Responsibilities include preparing for services, assisting with remains, operating office equipment, driving to serve families, and supporting visitations and ceremonies

Qualifications

• Education: High school diploma or equivalent.
• Experience: Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required.
• Knowledge, Skills and Abilities: High level of compassion and integrity.
• Clear and concise verbal and written communication skills.
• Professional behaviors and team player.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and keepsakes; ensures proper care and storage of items.
• Prepares documents related to services, cremations and maintenance as directed by management.
• Assists with respectful preparation of remains, including dressing and lifting, or operation of crematory as permitted by law and company policy.
• Performs office duties such as answering phones, operating fax and computer systems, and handling communications equipment.
• Runs errands for floral delivery and supplies.
• Serves as an usher and may park cars or handle transportation needs.
• Drives funeral home vehicles for services and pickups.
• Ensures refreshments are available where allowed by law.
• Assists with visitations, memorials and funerals including setup and delivery of family items and flowers.
• Greets and assists client families entering the office for information and assistance.

Skills

Customer service

MS Office

Communication

Teamwork

Compassion

Education

High school diploma or equivalent

Tools

Databases

Job description

Our associates celebrate lives. We celebrate our associates. Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected. The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education High school diploma or equivalent Experience Previous customer service and/or sales experience preferred Proficient with MS Office suite and databases preferred; ability and willingness to learn required Certification/Licenses Valid state driver’s license with an acceptable driving record required Knowledge, Skills and Abilities: High level of compassion and integrity Clear and concise verbal and written communication skills Professional behaviors and team player

Location

Postal Code: 28470 Category (Portal Searching): Operations Job Location: US-NC - Shallotte

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI\u201D refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.