Funeral Services Assistant (part-time)

S.E. Combined Services of Florida; Lake Charles (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

S.E. Combined Services of Florida is seeking a dedicated Funeral Services Assistant to support funeral operations and assist client families.

The role involves multi-tasking across service setup, administrative duties, and direct family interactions to ensure compassionate, respectful service. Responsibilities include preparing for services, handling remains, operating office equipment, driving funeral home vehicles when needed, and supporting visitations and ceremonies.

Qualifications

• High school diploma or equivalent required.
• Previous customer service and/or sales experience preferred.
• Proficiency with MS Office suite and databases preferred; willingness to learn is expected.

Responsibilities

• Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other mementos; ensure proper care and storage.
• Prepare documents related to services, cremations, maintenance, and other tasks as directed by management.
• Assist with preparation of remains and related duties in a respectful manner and in accordance with regulations.
• Perform office duties including answering phones, operating the fax machine, computer systems, multi-line phone system, and related equipment.
• Run errands for supplies and floral deliveries as needed.
• Serve as an usher and assist with transportation needs, including parking and vehicle movement.
• Drive funeral home vehicles for services and family pickups.
• Ensure refreshments are available where allowed by law.
• Assist with visitations, memorials, and funeral services including setup, dressing, handling keepsakes, and delivering family items.
• Greet and assist client families entering the office and provide information and support.
• Support family needs during services and visitations; assist with vehicle washing/cleaning as required.

Skills

Customer service

Communication

Team player

Education

High school diploma or equivalent

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

• High school diploma or equivalent

Experience

• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

• Valid state driver's license with an acceptable driving record required

Knowledge, Skills and Abilities

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Postal Code: 70601

Category (Portal Searching): Operations

Job Location: US-LA - Lake Charles