Funeral Homes Area Manager

sci; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending

Job summary

sci in New York is seeking a Location Manager to lead operations, drive financial performance, and ensure client family satisfaction across the location. You will manage budgets, supervise frontline supervisors, and develop staff while aligning with company policies and local regulations.

Responsibilities include annual planning, budget monitoring, service delivery excellence, and collaboration with Market Leadership to optimize processes and outcomes.

Qualifications

• Education requirements include a high school diploma and college coursework in Finance & Accounting.
• Licensure in Funeral Directing per state regulation is required.
• Experience in funeral home management with budgeting is preferred.

Responsibilities

• Develop and manage annual business plan and budget with goals and revenue targets.
• Oversee day-to-day operations to ensure on-time services and client satisfaction.
• Lead staff development, performance feedback, and licensing compliance.
• Collaborate with Market Leadership on product, process, and technology needs.
• Ensure regulatory compliance and maintain safety and quality standards.

Skills

Financial acumen

Interpersonal skills

MS Office

Local travel

Education

High School Diploma

Finance & Accounting college courses

Mortuary Science diploma

Bachelor's degree in Mortuary Science

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations but a single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & P&L goals, developing a professional and effective staff, and exceeding client family expectations

JOB RESPONSIBILITIES

Financial Management

• Develop annual business plan. Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.
• Accountable for monitoring and achieving annual financial goals. Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime.

Operations

• Manage the day-to-day activities ensuring on-time services, exceeding client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability. Assure the location's operating practices comply with applicable federal & state regulations and Company policies.
• Responsible for establishing location goals and priorities. Develop, communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisor's responsibilities, expectations, and accountabilities. Effectively present and communicate Company and Market strategies, values, and goals to location staff.
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
• Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture. Ensure all safety, quality control, and compliance standards are adhered.

People Development

• Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements.
• Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.

Other

• Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share. May network with key community leaders to build business relationships, influence, and support the community. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.
• Develop and implement plans to improve customer satisfaction index and on-line community reviews.
• Other responsibilities as requested or assigned. Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork.

MINIMUM Requirements

Education

• High School Diploma or equivalent required
• At least twelve (12) hours college courses in Finance & Accounting strongly preferred
• Location Manager requires Technical schooling diploma Funeral Services / Mortuary Science preferred; Bachelor's degree in Mortuary Science where required by state law

Certification/License

• Location Manager requires applicable state Funeral Director Licensure

Experience

• At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition
• At least two (2) years' experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

• Knowledgeable in Financial and Business acumen
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including mail, word, excel, & power point
• Local travel up to 20%

• Pay: $100-130k a year
• Benefits: Medical*Dental*Vision*Flexible Spendin