Funeral Director/Embalmer Apprentice

Service Corporation International; Indianapolis (IN); On-site; USD 38,000 - 64,000; Full time

Job summary

Crown Hill Funeral Home & Cemetery and MGMT in Indianapolis is seeking a dedicated funeral services associate to coordinate on-call arrangements and client communications. You will guide families through funeral details, oversee decedent care, and ensure compliant service delivery with respect and professionalism.

Role involves arranging ceremonies, handling contracts and payments, and supporting aftercare while fostering community relationships. Full-time status with local operations.

Qualifications

• High school diploma or equivalent required; mortuary science program progress per state rules.
• Strong communication and compassionate service for grieving families.
• Proficiency with basic computer tools and records management.

Responsibilities

• Takes first calls, guides families, provides initial details, and coordinates transfers.
• Supervises and cares for the deceased with dignity and performs related tasks.
• Arranges funeral and memorial services in line with policies and client wishes.
• Negotiates funeral contracts and handles payments and paperwork.
• Ensures licensing compliance and notifies families of veterans services when applicable.
• Participates in community outreach to grow market share and referrals.

Skills

Communication skills

Compassion

Detail oriented

Multitasking

Driver's license

Education

High School diploma or equivalent

Mortuary science program enrollment or completion per state law

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Under the guidance of a licensed funeral director, implements choices made by the families’ legal representatives regarding the funeral, final disposition of the body and memorialization of the individual. Provides customer service in all areas of funeral arrangements, cremation ceremonies and internment to assist families following the loss of a loved one. Provides exemplary personalized and professional service.

JOB RESPONSIBILITIES

• Performs on-call responsibilities including: taking first calls, talking with families, answering questions, providing initial details, and; conducting transfers

• Supervises and cares for the deceased in a respectful manner while performing a variety of tasks such as: verifying identification; obtaining authorization for embalming; embalming; dressing, styling hair and/or applying cosmetics; preparing cremated remains

• Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures

• Negotiates and enters into funeral contracts. Handles contracts, legal documents, and collection of payment in accordance with company policies

• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services

• Arranges for the interment or cremation of human remains

• Confirms authorization to proceed with the service arrangements

• Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions

• Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rules

• Provides aftercare in absence of Family Service Counselor

• Ensures potential pre-need referrals are shared with Family Service Counselors

• Prepares and accurately completes documents and online entries related to services, cremations, maintenance

• Retains heritage and grows market share through active involvement with community, religious and other organizations

MINIMUM REQUIREMENTS

Education

• High School diploma or equivalent

• Completion of or currently enrolled in a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science as required by state/province law and as prescribed by each state board

Experience

• Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery

Certification/Licenses

• Must meet all licensing requirements in applicable state/province as required by law as prescribed by each state board

• Current state/province issued driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

• Basic knowledge of religious and fraternal organizations customs

• Knowledge of computers and some software including MS Office Suite required

• High level of compassion and integrity

• Good communication skills

• Problem solving skills

• Ability to multi task and set priorities

• Detail oriented

Postal Code: 46208

Category (Portal Searching): Operations

Job Location: US-IN - Indianapolis

Job Profile ID: F00224

Time Type: Full time

Location Name: Crown Hill Funeral Home & Cemetery and MGMT